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Verified
4/5

2021-10-18

Long lasting sleep

"After lots of search found this site, got good reviews about Novosbed. Ordered a full size Mattress, delivered in good condition. Very comfortable to seat and sleep, had a pleasant sleep."

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Verified
4/5

2021-08-30

Comfort Mattress

"Mattress is very comfortable, after my work I had a relax sleep. Quality mattress, removes whole tiredness, gets a long sleep.
"

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5/5

2021-04-08

Novosbed - firm

"I ordered a firm mattress but was somewhat concerned as to whether or not it would be firm enough as I have a bad back. I have never owned or used a memory foam mattress before and my home geography did not allow me to try anything out before buying. I need not have worried. The Novosbed firm mattress is more than firm enough for me (certainly comparable to a firm "spring" mattress) and comfortable beyond belief. Delivery went well and the driver even helped move the box. Thanks Novosbed!"

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Rep reply posted 2021-04-08
A rep from Novosbed.com, GoodMorning.com, has responded:

“Hey! Thanks for sharing your experience with us. We're pleased to hear that your delivery went well and your Novosbed is everything you hoped it would be! Our mattresses are made to order and don't worry, over time your new Novosbed should soften slightly. If you haven't already, you can also reach out to our Customer Care team and order your complimentary Comfort+ kit to slightly soften the mattress. Call 1-877-496-3626 or email customercare@novosbed.com to contact our Customer Care team. ”


5/5

2021-03-17

Great Mattress and Customer Service

"In October 2020, we purchased a competitor's Bed in a Box mattress but it didn't work out and we and had to return it within the trial period. In searching for our next mattress, we decided that the Novosbed seemed to fit our needs. Ordering online was quick and easy. Mattress arrived within 10days. Upon unpacking, we noticed the mattress had a manufacturer's defect. We contacted Novosbed Customer Service within 24hrs and the service we received was exceptional. Very caring and understanding, always responding quickly and with great detail. A replacement mattress was ordered right away for us and they schedule the removal of the "defective" one. Having worked in customer service myself, I was very impressed.

We ordered the Soft mattress and it was a bit firmer than expected. After a 45day breaking in period, we decided to order the Soft Comfort + Topper and it's wonderful! Both my husband (185lbs) and myself (125lbs) are sleeping well and feeling rested every morning. As strict side sleepers, this mattress provides great pressure relief. Would definitely recommend.
"

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Rep reply posted 2021-03-17
A rep from Novosbed.com, GoodMorning.com, has responded:

“Hey Heidi, thanks for sharing your experience! We're pleased to hear that your Novosbed is the right fit for you. We pride ourselves in delivering top-notch customer service and it's great to hear that our Customer Care team was able to make things right for you in a timely manner. More great night sleeps await you!”


5/5

2020-09-03

Excellent Bed

"The site Novosbed is very helpful. Once we had ordered  bed and really enjoyed it. The ordering process is nice and delivery is too fast too. Customer service is friendly and supportive. The bed I bought is so comfortable and so nice. Good quality and value for money. We are very pleased with our novosbed purchase."


Rep reply posted 2020-09-04
A rep from Novosbed.com, GoodMorning.com, has responded:

“Hey Davis, thanks for your feedback! We are happy to hear to that you're enjoying your new mattress! ”


4/5

2020-08-28

Long Sleep Trial

"They provide well organized 120 days free trail. With first 30 if you are not comfortable with your mattress they send you Comfort+ kit to make your mattress firmer or softer. Then after 120 days if you decide to return the matteress you will get full refund."


Rep reply posted 2020-08-28
A rep from Novosbed.com, GoodMorning.com, has responded:

“Hey! Thanks for your feedback. We are happy to see that you appreciate our 120-night sleep trial. We hope you are enjoying your Novosbed. For suggestions to make your Novosbed everything you hoped it would be, please call 1-833-310-0302 or 1-877-496-3626.”


3/5

2020-08-20

Squashy Mattress

"This Mattress was soo soft! When I sleep I am too relaxed. The solid motion of the bed makes a comfort zone. It offers a classic memory feel. This bed has great mobility to move around and traps the body heat. So always nice to sleep with such an effective cooling Mattress."

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Rep reply posted 2020-08-25
A rep from Novosbed.com, GoodMorning.com, has responded:

“Hey, thanks for your feedback. We are sorry to hear that your Novosbed wasn't quite right for you. If you haven't already, we recommend reaching out to our customer care team and try our Firm Comfort+ kit. Simply call 1-877-496-3626.”


Verified
5/5

2019-01-10

Awesome Mattress and Company

"We initially bought a similair mattress in a mattress store. Upon arriving at home we did some research on the type of mattress and found the Douglas to be a superior product at a much better price. A bit nervous at first about ordering online, but the product reviews and ratings convinced us to take the chance. It arrived in a timely fashion and was everything it was hyped up to be. We have not had a single regret, except that we wish we would bought one sooner. Great product and excellent customer service. "

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Verified
5/5

2018-12-29

Love Our Douglas Bed Mattress

"My husband and I love our Douglas! We're both sleeping better. Getting a King size was the perfect choice as we both now have more room to move and be comfortable in any sleeping position. We definitely notice that there is less 'motion' felt when the other person gets up or rolls over etc. We both love a firm mattress and wondered if the memory foam would be too soft for us. It's not. The mattress still feels very firm, but the top gelfoam layer now cushions our bodies in a very soothing way. I was also concerned that I (who am always too hot) would find it too warm, but it's not at all. We couldn't be happier with our choice. "

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Verified
5/5

2018-11-22

Best mattress ever!

"My son doesn’t move around like he did with his previous mattress. He is much more comfortable and isn’t getting up through the night. His sleeping improved from the first night and hasn’t changed in 3 months.
I will be getting one for my husband and me when our mattress is ready to be replaced. The price point can’t be beat and the quality is second to none.
"

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Verified
2/5

2018-10-13

Dont like the matress

"So far i dont like the matress for me he is to soft i have back problem and i need a matress more firm"

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Verified
5/5

2018-09-17

Great Return and Customer Service!

"Sadly the Douglas bed wasn't the mattress for me (I'm over 200 lb side sleeper and I found it wasn't soft enough). However, I would still highly recommend Novosbed.com as a great company to deal with, I've never had such a pleasant online purchase and return experience. Purchase and delivery was fast, smooth and easy and the return was equally well organised. With a couple of emails and some fantastic service from the Douglas Support team, a local charity was found and the mattress was collected within a couple of days. Great to know that the mattress didn't have to be recycled! Money was refunded very fast too. Thanks Douglas Support for the fast, attentive, polite and pleasant handling of this return. Great team!"

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Verified
5/5

2018-07-24

Douglas mattress is amazing!

"The Douglas mattress is the most comfortable mattress I have ever had. Going to bed is a dream! The mattress is firm, fully supportive, and I can sleep comfortably on my side, stomach, and back. My partner had a lot of back pain from sleeping on our old mattress, and after using the Douglas, all his back pain is gone. The delivery was very fast, and opening up the mattress could not have been easier. If you're looking for an extremely comfortable, firm, Canadian -made bed, I would highly recommend the Douglas mattress."

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Verified
5/5

2018-07-09

Douglas Mattress is the best!

" From the first night I slept on my Douglas mattress, I have had the best sleep ever! Prior to owning my Douglas mattress, I had purchased a very expensive mattress set worth well over $5000 and never could get a good night sleep. My back was always sore. But not so with the Douglas mattress, I cannot say enough good things about my Douglas. We had an extreme heat wave this summer and my mattress never felt hot despite temperatures soaring at night to 31°. Despite the fact that I live with chronic pain, I must say that my Douglas mattress is the most comfortable I have ever owned. The best recommendation I can give the Douglas mattress is the fact that I look forward to buying other mattresses for other rooms in my house. Try it you will not regret it !!!"

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Verified
5/5

2018-05-28

Best sleep ever

"After having our previous bed for a number of years. It was time for a replacement.

After researching and trying a number of beds. We determined that we would like a memory foam mattress. The biggest thing that deterred that was the prices. Why does a piece of foam cost $3000+?

We found after searching online for an alternative, Novosbed. And what made it even more appealing was that the company was based near by. After researching the feedback of owners and the reviews we decided that this was the mattress for us. We had nothing to lose with the 120 night trial.

Shortly after making our decision. Douglas was launched as a single firmness option. The cost was even more appealing. I mean the materials were still very top quality and had the same trial and warranties as the higher end Novosbed mattress. After speaking with a rep we were sold.

A few days after ordering the mattress arrived and was set up within 10 mins of coming through the door.

That first night was great! It took a little to get used to but woke up feeling like we had just had the best sleep ever. Now a little more than a month later we both agree we could never go back to a regular mattress ever again. Its just that good!

After sleeping in all kinds of beds over the years from high end pillow tops, to Sleep numbers. By far the best nights sleep I have had is with my Douglas. We will be most definitely buy another when the time comes to replace this one.
"