"Can't reach them on phone. Delivery is much worse than in the past "

"I ordered the clear 16 oz bottles for kombucha. Horrible, horrible, horrible. You can't even open them--my husband and I had to use a screwdriver and we tried for days and still the same thing. I contacted them and all they can say is keep trying when I ask for a return label to return them. It would cost more than the bottles to return t hem if I pay for them and if you can't use them why shouldn't they pay for the return. again nothing. I have ordered bottles from other places and never encountered this. "

"These guys come thru! I ordered hops that arrived with 1/3 the alpha acids on one order and then the crushed malt was too small on another order. They gave me full restitution!

They worked really hard to keep me!"

"They are the best supplier for home brewing kits and equipment. Their prices are very good and their customer service team is really helpful in answering your questions, and the quality of their kits is top notch."

"Great company! I purchased a starter beer kit for my dad around Christmas. They shipped promptly and had all the materials in a regular unmarked box so I could smuggle it into the house undetected by my dad. I made a custom kit since the beginner one they offered wasn't quite what I was looking for and noticed that the instructional DVD that usually comes with the official kit wasn't available for free independent of the kit. I contacted their customer service, explained the situation and they promptly replied that they would include the DVD for free with my order, which is great! "

"Great service. Ordered on Tuesday afternoon and my stuff arrived on Thursday. I ordered yeast from them and it was packed in a non-ice cold pack to keep it from dying on the way."