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Verified
5/5

2010-03-26

"I ordered and paid for a nine channel transmitter/receiver and NE Sailplane sent a seven channel instead (which is substantially lower in price). They also charged twice the estimated shipping shown on their website for my area code and only made this know with the delivery invoice. Since then, they have been unreachable by phone--do not answer phone messages nor respond to e-mails. I have checked RC websites and have found there are numerous complaints about this company. They deserve the lowest rating, and I strongly recommend that no one order anything fom this supplier.

UPDATE; NE Sailplane failed to respond to a detained e-mail and to at least five phone messages. They cannot be reached by phone. I have tried scores of times. I notified them in my last phone message that if they do not respond within a reasonable time, I will presume that they had the intent to defraud. They have ignored this. I plan to file a complaint with the Consumer Frauds Division of the Vermont Attorney General's Office.

Please disregard everything I said about Northeasat Sailplane Products.

I overreacted and was completely wrong. I spoke with Sal today and he apologized for not getting back to me sooner. Appartently, there was illness in his family which forced him to be away from the business for several weeks. He could not have been nicer or more helpful. The matter was cleared up to my satisfaction. He even took the time to give me advice on a medical problem we both share. He is a fine fellow. Understandably, I feel quite bad about my overeaction and hope that Sal will overlook it.

"

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