ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
1/5

2006-10-30

"Possible fraud. Before making my payment, I received quick frequent correnspondences with NiwaCity customer service. But after payment of $1300, when I simply asked for a tracking number (since none was provided either through email or on their website's order-status service) I had not received a response--for 5 business days now and counting.

I tried to call customer service but only got a
recorded message that said "Thank you for calling.
Goodbye." and hangs up. Very suspicious.

Also, they only accept e-gold as payment (not any credit cards) so that if I have lost my money, it is not insured or guaranteed in any way.

I may be overreacting since my product might still appear in the next few days. But the very suspicious non-responsiveness of their customer service after my purchase is still cause for anyone to be wary. I wanted to warn people of this before it was possibly too late.

"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A