"It was a good experience, The shipment was delivered on time. Thanks Nitro planes!. I will buy againe. Airfield Cessna 172 a good plane"
"I order quite often from Nitroplanes. As with all my orders there is great communication and most of my items are shipped the next day. I happen to live 30 miles from their warehouse so I receive my order within three days. Nitroplanes you rock!"
"Super fast delivery, product was in great shape when it arrived. The unit worked as advertised! And I paid a great price for it. I am very happy with it and the service!"
"I bought several new "toys" from here - Brazil - and asked to deliver in Chicago for personal reasons. What I think oustanding was the precautions that NP.com had to make sure that I was really making that purchase. I am pretty sure that will be the reason for me to come back to the store. Nice job guys!"
"Shipping was fast and efficient! The A10 model fly's great right out of the box. I've had 5 great flights and 5 successful landings. :-) No problems. Its nice to place an order and get a great product within a few days."
"Fair price on the product, item was ready to ship quickly. Will deffinitely do business with them in the future."
"Everything was as expected. Ordered the 63" predator ARF model plane on the 14th and it was at my door on the 20th. The outer packaging was hardy and robust and the inner package was similarly outstanding. The pieces were wrapped in plastic bags and taped to each other and to the inner packaging to prevent movement and shifting. Manual and all of the parts were included. A very pleasant experience. A++++ would buy from again."
"No muss, no fuss, Got what I ordered in a very timely manner. Would by from them again. Would recommend to friend"
"So far so good. Great packaging. Haven't flow with it yet - that'll happen this weekend. But from what I've tried on it so far it has been working fine. I'll be setting up my mixes tonight. "
"I found out about NitroPlanes.com from an add I saw while streaming radio online. Their website was bursting with RC products. Even better, they had numerous online videos showing various RC planes and helicopters being put through their paces. I was in RC website heaven! As with many website retailers, I like to "Dip" my toe in to make sure that they deliver as promised before making a major purchase. So I ordered a relatively inexpensive RC micro-helicopter. It arrived exactly one-week later and WOW, to say that this model met all of my expectations would be a vast understatement. This little copter was so much fun that I had to order two more to get my two boys off my back! I highly recommend nitroplanes.com - they have a great website, great products, great prices and outstanding customer service. Now if they can only figure out how to "Beam" those other two copters to my house today, all would be right with the universe."
"everything was really easy to do and the only thing is if u could put videos from youtube of ppl reveiwing ur stuff would make it alot better bc ur stuff has good reviews anyway"
"Pro's
Items arrived on time, Packaged well, Good quality considering the price, Sales Rep's were courteous and fairly knowledgeable.
Con's
Very long wait time when calling, Site Difficult to navigate when trying to find other items which relate to the item you purchased and too many items,(out of stock).
Four out of Five Stars.
John, Texas"
"Received my helicopter with the Tail blade Broken and the Antenna for the control unit missing.
Will try their support and write another review.
"
"HI IN ALL THE YEARS I HAVE BIN FLYING THIS WAS THE
BEST DEAL I EVER GOT
THANK YOU VERY MUCH"
"Anyone can sell something to anyone on the web, but what comes after the sale is the service and Nitro Planes don't know the meaning of that word. My order arrived without a problem but the item had a problem apparently with the receiver. Item involved is # (93A16-AirField-SkyGrey-RTF). There was no way to make the ailerons work. 15 seconds after a long wait (at my expense) and the guy showed signs of hostile treatment. He said that I might have wired the servos wrong. When I told him that the plane especially the receiver came factory wired, he didn't believe it and moved to my wiring on the wings. When I told him I did it as per the instructions, he managed to change the subject to ''you ordered an plane to advanced for you'' Darn it, the receiver came already wired; go to the warehouse and see for yourself. Because I saw no reason to be no longer polite, I had to tell the guy that gluing a wing and plug the cable next to it was something even a kid could do.
At that point he told me that he was going to send me a video tutorial on the plane and assembly and finished the phone call. 10 minutes and my inbox got the email. To my dismay, the video is a You Tube user like you and me unpacking and putting together the plane. That's not all, it wasn't an official video at all and the plane although an F-16, it was not the same model they sold me. They don't have a toll free number, I have no plans on making a long distance call to be treated like crap. I have sent them a warm email after their ''support'' email with a crappy home video on You Tube. I have already started a dispute with my CC.
I wonder is how hard is for that people to be polite. They lost my business for sure. If you are planing to order something from Nitro Planes, pray you don't need support from them. I have an ''unflyable'' plane in my garage. Save your hard earned money, get it somewhere else or buy locally. After all, no support, no toll free number and shipping pretty much is better to deal locally and face to face. Most of the negative comments from Nitro Planes are from support. I should have read more carefully before placing any orders.
IN A NUTSHELL
Shipping was fairly fast and there seems to be no problem when ordering. In fact, previous to my order I called for some info on another item and the person who was a gal, was very courteous. The problem is not price, shipping or ordering on the phone, no pressure there either. If you don't need support for the stuff you get from Nitro Planes, good for you. But when support is Needed, they are arrogant and don't follow up. You are basically on your own. As of September 11, 2010, now answer from them to resolve the probelm, no RMA, no NOTHING. At this point, I don't care, my bank is already taking action against these crooks."