"I bought a black external Aluminum HD case from Newegg about 1.3yrs ago. Everything was working fine, then 1 day the device would not power on; the PSU brick apparently burnt out (I could smell the PCB). I contacted them on 2-4-11, didn't get a reply until FIVE DAYS later. Come on, I work in IT, nothing takes up that much time, that you cannot reply in 30 seconds... So finally on the 17th I get a reply in broken English (Engrish) that it's not in warranty; nothing at all helpful like "but we can replace it or you can order a new one." I even asked in the Email if I could get the PSU replaced! Now I have a worthless pile of plastic and metal all bc someone is too lazy to help remedy their lack of quality-assured products.

Really, an electronic power supply burns out in a little over a year? Utter TRASH. I would not recommend ordering anything from this shady business. Heck even their website has been down for the last 2months. I had to search for an alternative means to contact them.

Lastly: People please - STOP BUYING CHINESE MADE ELECTRONICS; the quality control is garbage! This isn't merely an opinion, it's a socially accepted reality."