"Like many others, was sent a replacement remote rather than the specific item ordered from the New Remotes website.

The insert explaining this bait and switch is generic, meaning they send it often. The hope is people will settle for something that sort of fits rather than the product they thought they were buying.

When I go back to this business’ website in six months, how much do you want to bet the remote I thought was available is somehow still in the New Remotes inventory?"

"I ordered a replacement remote for my Insignia television. I provided the exact code of the remote, and the picture displayed on the web site matched.

What I got was a completely different remote with a letter saying that this was a "substitute" remote.
This was blatantly false as there were many missing buttons from the replacement remote, including the critical HDMI buttons that were missing from the "replacement" remote.

Clearly this is this company's business practice: to send people what they didn't order.

New Motes claims that UPS will pay to have it shipped back if I marked "refused" on the package.
Whether this is true or not, I don't know. I have reason to readily believe anything this company tells me.
So I will have to confirm with UPS if this is true prior to sending it back.

All in all, a huge amount of trouble and hassle that was totally avoidable if this company was honest. If they didn't have the product I wanted, all they had to do is say they didn't have it. It is that simple.

Instead, this is classic bait-and-switch. That is, they offer one thing and deliver another.

Also, since a form letter was included in my package about my "replacement" remote, it is clear that this is their standard practice: to send people what they didn't order without either their prior knowledge or consent.

"

"I was really happy to find a replacement remote for an older DVD player at New Remotes but was a little dubious about the company and giving my credit card info. I went ahead and placed the order anyway. The package was shipped and arrived at the local post office but fell through the cracks there. I contacted New Remotes to explain the situation, and after a couple of calls they came through with a replacement shipment free of charge--even though it was the PO that screwed up. I am amazed at this level of customer service. Don't hesitate to trust and deal with this company."

"Don't use near a self driving cars unless you want a crash of epic portions!"

"Order and received a replacement that perfectly linked to my Sharp monitor. Remote arrived as scheduled and, once batteries were inserted, works great!"

"I recently made my second purchase from Remotes, Inc. Was so pleased be able to replace an old wornout remote with a new one. And, it worked perfectly. Appreciated the company's service-oriented philosophy so that if the remote did not work, they guaranteed a return. Thanks for good, old-fashioned service. Don't find it like this much anymore. "

"Advertise original replacement remotes and charge price for original, but sends cheap replacement totally different shape, color, and look from original. Won't refund shipping charges. Buyer beware! "

"I received my remote today two days ahead of time.
> Just wanted to thank the team at remote control barn for their speedy service. The remote control
> is exactly what I ordered and works like a charm. So again thank you!"

"Although I have read many negative reviews about this company, I am very pleased. My house has an old a/c unit and the remote was misplaced by the previous tenant. I contacted the manufacturer of the unit and a remote is no longer available. So I started searching the internet for one without any luck. I found this company who said they had the remote. I had read reviews about customers receiving different versions of the remote and, honestly, I did not care as long as it worked. I received my remote today. Yes, it is a different brand than my a/c unit, but it works perfectly! All I had to do was install the batteries and Eureka....it worked! I would NEVER had been able to do the research necessary to find a remote from a different brand that would work with my unit, so if that cost me a little extra, so be it! Plus, my a/c unit has a money saver option on it that can ONLY be controlled by a remote control so I was not able to use it until now. I will pay for the remote in the first month just from now being able to use this feature here in Florida (where a/c needs to run most of the year). And, it arrived quickly! Thank you for providing me with the "power" over my a/c and energy costs!"

"A+++ Excellent transaction! Reasonable price! Speedy delivery to Toronto, Canada! Remote in perfect condition and works like a dream. Thank you so much! "

"The remote I needed was easy to find and order. When I didn't receive tracking information, I sent an email to the company and they responded immediately and sent me the tracking info. The shipping time was short and when I received the remote, it looked completely different. But I tested it and it works great! Thanks for a great experience!"

"Bought Samsung smart remote. Far cheaper then anywhere else I found. USPS shipping Post Office was only option."

"Ordered an original LG smart remote to replace the one my dog chewed up, and it arrived in 3 days and its the exact same remote I had before. Works great."

"I ordered a Sony remote and got a replacement. I called to return it, but they had me try it, and much to my surprise, IT WORKED! I tried to find my remote, but no one was listing it (sony stopped making it). "

"The remote for my Vizio TV arrived promptly and in good shape but did not work. It was a Vizio alright, just not the one I ordered and they supposedly sent. I was out the shipping of course but I wanted to return it and get at least the product cost refunded. I looked up the phone number (Google) and when I called, it rang and rang. I just let it ring, and after a while a male voice actually answered! He said to send it back in the package it arrived in and mark it "Refused, return to Sender", and the post office would send it back, no charge. I found out the address to send to for a refund just in case, fortunately because the P.O. returned the package to me.

So I repackaged it and returned it to the address given (postage paid) and New Remotes did, indeed, refund the product cost very promptly.

Low mark for saying they had the right remote and sending a different one. Low mark for difficulty of reaching by phone and high mark for prompt refunding. "