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5/5
2010-11-18

"Wow, I opened the box and the book was in perfect condition and it arrived quickly. It is extremely rare now to get that kind of service and especially rare to get a book that is in immaculate condition. Places like amazon deal with third party sellers and you never know what you're going to get and window shoppers read half of the book you purchase at barnes and noble. It is sad that buyers have come to expect to get books with ruined edges or scuff marks or grease marks even if it's listed as brand new. It's like we've been trained to think its acceptable. This book I just received from nerdbooks.com looks like it just came fresh out of the oven. So pleased that someone out there is doing the right thing. I wish I could buy all my books from them. Thank goodness they do special orders."

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5/5
2009-09-26

"I had fat-fingered my login username when 1st signing up and was puzzled why I did not receive any confirmation emails nor was able to login to their website. Called the company and was immediately placed on the phone with Dave, who explained everything in great detail and with thoroughness to the point whereby by the issued was resolved expeditiously. I am very pleased with the customer service and would highly recommend this retailer to anyone looking to purchase tech. books based on my 1st experience with them."

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5/5
2008-07-19

"Nerdbooks is one the best technicial book stores in the country. I love it there. I may be a little partial because I can visit the store locally but you can't beat their prices and shipping. Most orders ship same day. Customer service is very good and they help you out to locate any book you need. A+!!!!!!!!!!!!!!

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5/5
2007-12-24

"Site is recommended for all technical books. I wish I had known about this site when I was buying these books in college. Site is perfect, not too much content, not too litte. Product was as promised & shipped within hours of placing order and arrive quickly (I live in San Antonio, TX and warehouse in Richardson, TX; keep that in mind)."

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5/5
2007-11-16

"Great Store!

I placed order on a Wed and received by Sat. It helps that I am close to the warehouse, but still very responsive.

I had one question in a comment box when I placed the order and they called me within a few minutes of placing my order. Nice!

Definitely will buy from again!
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TOP REVIEWER!
5/5
2007-04-02

"The company was great. I placed an order for 3 books from www.nerdbooks.com at around 3pm on Thursday March 29th, 2007. Within an hour I received an email stating my order had been processed. 30 minutes after that I received an email stating my books had been shipped. I didn't pay for express shipping either. I just used normal shipping.

The email they sent came complete with a shipping number so that I could track my package through DHL.

Here it is, 3:30pm on Monday April 2, 2007 and the books have arrived. The package was very secure and the books were bubble wrapped. They were packaged perfectly.

As for the pricing, they were the cheapest I could find online anywhere. I looked at a good dozen online retailers and none of them could beat nerdbook's prices.

All and all, purchasing from this site was a wonderful experience. Do not hesitate to order from them. You won't be disappointed.
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5/5
2006-12-26

"One of the better online ordering experiences I've had. Not only did I save money on the products, but received great personal service. Due to an error on my part with a credit card address not being updated they had to contact me, and I got a phone call and email and when I called back was directed to an actual person. Plus my package was shipped almost immediately after that with a tracking number that actually worked and it arrived shortly thereafter (despite probably christmas season overload).

All in all, I order a lot off the web and this was a great experience through and through knowing that my order actually meant something to this company.
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5/5
2006-08-21

"The service I have received was nothing but friendly, speedy and above reproach, which one would expect from a small family business, which this is. Excellent quality of goods, and an even better selection! Best of all is the policy of not displaying any books for which there is no immediate stock. Great shipping options, as well as a "secret" self pick-up option for those local to the Dallas area and visit their fine digs."

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5/5
2006-08-01

"I buy all the books for my Computer Science Classes from NerdBooks and whenever I learn a new language I buy a reference from them. They are awsome. Delivery is fast and the one time their was a problem they called me withing 3 hours and had a solution on the spot to work it out. I recommend them to all and I will continue to buy from them for years to come."

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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
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5/5
2006-05-25

"Provided me excellent price on book.

There was an minor problem with my card's payment authorization; the staff promptly called me up (within 3-4 hours) and problem was resolved.

With base shipping option at ($5) I received my book within 3days.

Oh, and they added a free T-shirt too !! (This was in Jan '06)

Overall, I am quite satisfied with this store.
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Is consumer focused
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Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being trustworthy
Making decisions on their own
Being easy to reach
Being knowledgeable
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
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5/5
2006-04-17

"Found them through Froogle... made my order, and within an hour was informed my book would be shipped that day. Awesome price, quick shipping - what else is there? "

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Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
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Making decisions on their own
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5/5
2006-04-09

"Nerdbooks is always the first place I look when locating computer books. In this case I got excellent service obtaining a hard to find university press logic book at a discounted price. "

Detailed Review Benchmark + -
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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Resolving problems
Making decisions on their own
Being easy to reach
Being knowledgeable
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5
2006-03-28

"Great store, I enjoy visiting. Great selection, really good prices."

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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
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Ease of checking delivery status
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Being updated on the exact date the delivery was sent
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5/5
2006-01-30

"Nerdbooks is the best computer book store I've shopped at (I live near their Richardson, TX outlet). Their prices can't be beat and the service is great. The in-store selection is very good -- only a handful of technical bookstores still stock the wide variety of "hard" computer science books that you can find at Nerdbooks -- and the other ones I know generally sell at full retail prices, not 20-45% off. I have used their shipping service to send gifts and have been satisfied there too."

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5/5
2006-01-11

"I ordered a book from this web site on a Friday evening. About an hour later, I received a phone call from someone at the book store. They randomly selected my purchase for such a quality control phone call. The nerdbooks.com representative assured me that my book was in a box and ready to be shipped out by DHL. He even gave me a DHL tracking number right then! The book arrived as soon as I expected it to. I would definitely buy from this book store again."

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