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5/5

2005-03-12

"I have just placed an order with Needthese.com. So far, I have found their site to be easy to navigate and the order/signup process pretty foolproof. (The fact that they are one of the only places on the internet where I can find LightScribe DVD's doesn't hurt either.)
I am a big beleiver in the power of sites like resellerratings and will post additional information once my shipment arrives.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
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Is committed to quality products and services
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Is trustworthy
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Is easy to do business with
Is consumer focused
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Likelihood of customers making future purchases
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Likelihood of customer recommendations
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
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Delivering products on-time
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Ease of checking delivery status
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Being updated on the exact date the delivery was sent
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Delivering products damage free
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Overall technical support
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Resolving problems
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Being knowledgeable
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Making decisions on their own
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Being trustworthy
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Being easy to reach
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Overall customer service
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Customer service making decisions on their own
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Customer service being easy to reach
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Customer service being knowledgeable
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Customer service resolving problems
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Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability
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5/5

2003-03-02

"I bought a Metis 266 slim case from them. Shipping was only $6!!! Half as much as the next lowest I could find! and I received the case only 2 days later! Although I think their invoice/order status webpages would use a little work, they did send emails to keep me updated on my order. Excellent experience."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-04-29

"I purchased from Needthese.com after they notifed me of credit card fraud with my credit card. Someone had stolen my name and number and Needthese double checked everything and notified me about the fraudulent purchase. Their security impressed me so I purchased from them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-04-28

"It was very easy to purchase. Since it is a secure site I gave my credit card number and waited for my product. I was emailed every step of the way. Even got a tracking number."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-04-10

"I was able to get my order completed in less than 5 minutes. Speed and quality of service are important to me."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability