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1/5

2013-07-08

"BEWARE! Nautical Supply Shop charges card at time of order and then does not ship merchandise and does not respond to emails/calls/Facebook messages. On May 15, 2013, I placed 2 orders (order #s 3001652 and 3001653) on NauticalSupplyShop.com, a subsidiary of CyberIslandShops.com, for 2 lamps, model numbers CLM-15BB and CLM-12BD, totaling $306.00. My credit card and Visa gift card were charged at the time of the order. On the website, both lamps indicate that they are made-to-order and that delivery could take up to 5 weeks. On June 17, 2013, I emailed customer service at "****@****" to request an update on both orders. After not hearing a response, I emailed again, this time at "****@****" on June 27, 2013. I noticed that the company was regularly updating their Facebook page (https://www.facebook.com/NauticalSupplyShop), so I posted on June 28, 2013 requesting an update to the order. Being that I did not receive an email response nor a Facebook response, I decided to give them a call on July 2, 2013. I called the number listed on their Facebook page (***-***-****), and it was a disconnected number. I also called ( ***-***-****) which was given by website (http://www.akama.com/company/Cyber_Island_Shops_Inc_a12dc2545436.html). It was also disconnected. I filed a chargeback with my credit card and also with the gift card service on July 2, 2013. I would just like to alert potential customers to avoid NauticalSupplyShop.com, CyberIslandShop.com, PubSignShop.com, IslandWeddingShop.com, and CoastalDecorShop.com (they are all the same company).

EDIT: Now that I and a few other users commented on their Facebook page about the website being a scam, they have deleted our comments and disabled users' ability to comment on their page!
"

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