ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.71/5
Chance of future purchase:
4.75/5
Shipping & packaging:
4.74/5
Customer service:
4.59/5
Return/Replacement policy:
5.00/5


5/5

2024-04-23

Great Business!

"Our vet recommended some herbal remedies for our dogs. One we had a very difficult time finding. Natural Pet Warehouse had it, and at a BETTER PRICE than the one we had purchased from our vet to get us started! Ordering was easy, we received our supplement quickly, and we always love to support small businesses like this one! - DCM, Nokesville, VA"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-04-22

Love this family-owned business

"I was looking for a specific nutritional food for my dog, and when I found that Natural Pet Warehouse carried this brand at a good price, I gave them a try. I'm glad I did! They are now my source for all my dog's nutritional needs. I have always received excellent service and timely delivery. I highly recommend Natural Pet Warehouse to people who are looking for the healthiest foods at great prices."

Detailed Review Benchmark + -
Likelihood of customers making future purchases

5/5

2024-04-02

Best place to shop for your dog

"This is a great family-owned business
This is a great family-owned business, Brandon goes ABOVE and BEYOND for his customers. A rarity nowadays.... NPW carries TOP QUALITY products at AFFORDABLE prices...I will, from now on, be a LOYAL customer of Natural Pet Warehouse.. As a DOG RESCUER/CONNOISSEUR/LOVER, I highly recommend this company for all your pet's needs or wants...
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-03-29

Absolutely excellent products at an amazing price!!

"Wonderful experience ordering and the products arrived so quickly!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-03-05

Best online outlet for pet organics

"Great products from a family run business. Quick shipping, reliable experience, repeat customer!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2024-03-05

One of my go-to sites for natural cat food

"Extensive selection of natural animal foods; fast shipping; family business. Yes!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2024-02-27

Best selection of products

"I found the product I was looking for on Natural Pet Warehouse I am so thankful for them and their courteous service and fast shipping. I highly recommend them and will continue to shop with them!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-02-22

Best Price, Fastest Fulfillment, Darling Family business

"Up front, I'll admit to buying my pet products for 15yrs via Amazon and Chewy. As prices rise and quality falls, I recognize I need to be more mindful of where I choose to buy my dogs/cats treats. Through online research, I found Natural Pet Warehouse and after confirming their validity (sorry, it's what i do) and then reading their family's story, I simply had to shift my purchases to them. It is the right thing to do. Even more so, we get the products we want and a fair price...not gouged, not greedy...simply fair. That principle carries great weight with me, so thank you.
A quick mention that my order was fulfilled and shipped within a few hours...which was kinda mindblowing. Thanks for that icing on the cake. -Sheri and the whole crew
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2024-02-21

Positive experience

"Their pricing was right on and the shipping and communication was excellent! Looking forward to dealing with again."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2024-02-19

Great Service!

"Have ordered several times from them. Orders processed quickly and shipping very timely!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-10-23

NaturalPetWarehouse.com

"I always have a great experience ordering from them."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-02-18

Great experience!!

"This is the second time I have purchased from this company and am very pleased. I will continue to support this great family business!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2024-02-18

Great selection

"Love a family business! Great selection for my dogs, mailed out immediately after purchasing online. Will continue to purchase from them. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2024-02-03

Environmentally Destructive

"!!! ENVIRONMENTALLY UNFRIENDLY!!!

Does this make sense to you. They throw out the boxes my cat food comes to them in “ because it’s more convenient for the size of their shelves”. So they throw out the boxes boxes so I can buy boxes to put it in??? I think that’s a no-brainer when it comes to helping the environment.

I ordered 3 boxes of 12 packets of cat food. Because of the size of their shelves, they took all 12 packages out of three boxes and just put the packets (36 of them) in a cardboard box and shipped them. I think most people, like I, keep our cat food in the kitchen. How can I store one big cardboard Olsen’s remains officially listed as his box in my cabinet or pantry?
Now I have to go and get containers to put the packets in so they’re manageable in my cabinets. They told me all of this while I was saying this makes no sense environmentally and they never would address that aspect, except to say that what they do for the environment is get boxes from stores around them to ship product in. That is wonderful, but come on(!), this also saves them money on doing business and it benefits them, so I have to question that after seeing how much they DONT CARE ABOUT THE ENVIRONMENT… wouldn’t even consider a suggestion or answer a question directly.

CUSTOMER AND ENVIRONMENTALLY UNFRIENDLY!!!!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2024-01-16

I give them TOP MARKS!

"Several years ago my cats' favorite whitefish food went out of circulation and I couldn't find anything comparable. I called multiple online pet food stores but really couldn't get any help or find a suitable product (I'm very picky when it comes to ingredients). Then I called Natural Pet Warehouse and spoke with Brandon. He literally spent over an hour painstakingly reviewing every suitable product's nutrition and ingredients labels with me until we found a product I was excited to try. My 3 cats LOVED the food (Northwest Naturals Whitefish Recipe Freeze-Dried Cat Food 11oz Bag)! And the ingredients were even better than the one I needed to replace. I've been buying this food from them ever since. Their website is very easy to use and I get my shipments in a timely manner. They have many quality items on their site, and brands that are nutritionally superior but not well known. I highly recommend this company. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process