"I ordered a dragonfly pin that came free when you purchaase a tree to be planted, but i never recieved the pin. I called and the lady i spoke with said she would send me another one, that never arrived eighter. I dont know if it is poor communication or what but i sure would have liked the pin!"
"NWF did a great job offering many different kinds of products. I purchased one for me and a few for my 10year old. Items were shipped in time for Christmas. I will definitely buy from them again!"
"I have had nothing but excellent products and service from National Wildlife Federation over several years. My most recent order was for a Sea Turtle T-shirt for my brother. It came really quickly and it was BEAUTIFUL! He loves it. Another recent purchase was an elegant pullover "sweatshirt" with mock collar. It is black with a tasteful poinsettia (Christmas) design on the front, and several times strangers have asked me where I purchased it. Their merchandise is very high quality and prices relatively low. "
"I didn't expect much from "free" stuffed animals, pictures, etc. but I was shockingly surprised at the quality of everything included. You can help animals and get cool stuff while doing it? I will gladly donate again and do further shopping for other holidays and birthdays."
"Great products. The blankets are beautiful. Received the products within 2 weeks before Christmas. Definitely would reorder from NWF again. "
"Great products!!
Fast shipping! Everyone enjoyed our Christmas cards.
Thank you,"
"I ordered three pewter Christmas tree ornaments for my daughter for Christmas. They were shipped promptly and arrived in excellent condition. They are even more beautiful than the catalog picture and my daughter is very pleased. "
"At the last minute, I purchased NWF greeting cards. They arrived faster than I expected and were absolutely wonderful. I, too, received compliments from everyone who received one. This year, I will order earlier ... and more ....
(I didn't need to use Customer Service or return any products, but Not Applicable was not available on my computer for the survey. I couldn't complete the survey otherwise, so I marked them Excellent, which I expect is true!)
"
"The four recipients (youngsters) were happy with their subscriptions, however...
The issue is that you do not keep the purchaser up to date as to when the children will be getting their first issue nor the plush toys. The plush toys arrived, but at a different times and the recipient was in the position of not knowing what is going on nor does the purchaser know what is happening either.
SUGGESTION: You need some kind of gift card notification system like other websites have. Gift subscription notices are sent in advance to the recipients.
Meeka in Children's publications was very helpful when I spoke to her on January 10th at 9:24 AM PST."
"I buy their greeting cards every year. I like their plant-a-tree ornaments, key chains and bookmarks for myself and as gifts. The stuffed animals are nice quality. I have ordered various merchandise over the years and have yet to be disappointed. I like the fact that shopping with NWF benefits wildlife."
"I purchased a number of Plant a Tree Christmas Ornaments for friends and family. They loved them as gifts & knowing that a tree was planted made them more special.
They are beautifully crafted."
"I purchased Christmas cards (3 boxes) that were of very high quality paper and vibrant colors - I would purchase again. Also bought two shirts for my mom, she loves them, although I don't know specifics of how they held up after being washed etc... I ordered everything online, it was very easy and delivery was reasonable."
"Except for a representative named Joan who was exceptional absolutely the worst customer service imaginable. Ordered a subscription on line in October 2010. Credit card billed immediately. Subscription was not filled. Repeated and totally frustrating calls proved that NWF internal systems are in total disarray and one department cannot communicate with another. Problem finally resolved in March 2011. Can't begin to describe the time and frustration involved. Except for Joan,customer service hides behind the cloak of anonimity so no one ever takes responsibility for solving a problem and instead say that it is a problem beyond their control. Hard to believe they manage to stay in business with such "broken" systems."
"I bought a bookmark that was much appreciated and I bought some of the socks for my daughter and she loves them as she likes fun socks and they are fun with all different animals on them. I like buying form places that support the environment and animals which NWF certainly does."
"I bought beautiful animal ornaments. They are nicely sized, not too big for tree branches to support, and accurately detailed. I'm sure I will buy again. They make great gifts!"