"I took a risk and ordered a product from this website because it had what I needed, and I couldn't find "application grade" citric acid elsewhere. The website was pretty plain vanilla but easily navigated, and checkout went without a hitch.

I didn't receive a confirmation email, so I was glad I had printed the order information.

I expected a wait of a 7-10 business days to receive my order, but the product arrived 3 days later via FedEx. The same day, I received an email informing me my order had been processed. A customer service phone number and email address were included in the event there was a problem with the order.

The product was extremely well packaged for shipping, and it arrived without damage.

All in all this was a good experience with no fuss or fanfare--just the goods I needed at a reasonable price, delivered swiftly with no hassles."