"Cristin provided me with excellent customer service! I will continue shopping at NFLShop.com! Cristin was able to resolve a problem that I had been trying to for sometime. I appreciate the diligence to see it through until we had a resolutionl"
"Lily was very professional and informative. Lily explained in detail the outcome of my situation. Lily was a very good listener as I explained my issue with my order and was very quick to provide a follow up email with information on next steps. Great job Lily!!"
"I had a fantastic experience with Christin's customer service! Went above and beyond to assist me with my order and resolved my issues promptly. Friendly and professional demeanor made the process a breeze. It’s the product that makes me click and buy but it’s the people that make me repeat my business. Thank you, Christin, for your exceptional service!"
"On Tuesday 8/8 I received my package which was 14 pictures of David Tyree, which was for an event that Friday at which David Tyree would be attending. When I opened the package there was only 1 inside! I was transferred to Cristin, she listened to the story and heard the urgency in my voice. She thought of a solution but couldn’t promise anything. She followed up with email after email for 2 days keeping me updated on her interaction with the warehouse. Thanks to Cristin’s hard work on 8/10 I received the remaining 13 pictures. I can say enough positive things about my experience with her! She wouldn’t sign off until the package was delivered to my house and in my hands! An event for children was even more special thanks to her dedication to her job, kindness and the willingness to go above and beyond for me!! I can never thank her enough!!! "
"I received the wrong item in a recent order but it was replaced right away. Quick and easy. I would shop at NFLShop.com again.
Thanks for your help Cristin!"
"I spoke with a women named Cristin! Great customer service, went above and beyond to help with my issue. Very easy to talk to , answered every question thoroughly, instantly responded to my emails, even gave me updates on shipping from a different order!!! This women is amazing!!! This is how customer service should be! I felt like a valued customer. Best experience I have had anywhere, hands down "
"When my NFL helmet arrived prior to Xmas the logo sticker on the helmet was not smoothly applied. I contacted customer service and Shakira followed up and new helmet was on my door step before Xmas. Nice to have a human being on the other end staying connected with me until problem solved. Thanks for standing behind your service. "
"Cristin is awesome!! Her excellent customer service is the reason I will continue being a valued customer with NFLshop. Appreciate your support thank you Cristin for understanding my CRS / TBI / and random late night accidental ordering.
I salute you!
"
"I am a great fan of my team and love this website where I can get plenty of team merechandise."
"Elysha was an awesome customer service rep for me. She patiently listened to my situation, brain stormed with me to come up with the best solution. Even after us getting off the phone, she still remained punctual in getting my problem resolved. I called Friday mid-morning, everything was done and taken care of by Monday afternoon. Honestly, I don’t think it could have gone any better or faster than how Elysha handled my situation. Thank you for a great experience Elysha! GO CHIEFS!!! "
"Unless you are actually looking to have one of your three packages say "Delivered" and show up 3 days later. Have another package that "Could not be Delivered" TO the SAME Address and then returned to the shipper and to top it off by the time they received it THEY WERE SOLD OUT and couldn't send me another one, SHOCKER! Or Third have each item sent separately when they were all ordered at the same time yet have countless issues with each item as well as not one of them being delivered on the day they said they would. AND WAIT 10 BUSINESS DAYS TO GET A REFUND FOR THIS HORRIBLE COMPANIES MISTAKES then BY ALL MEANS go ahead and place an order. its a Guarantee to ruin you day DAYS BEFORE THE SUPER BOWL.
That is all, don't waste your time. seriously
And even better you can call customer service three times with no resolution from any of the calls "
"Purchased a hat and jersey from NFL Shop. Jersey was on sale, I would have looked elsewhere if it was full price. Purchasing experience was smooth, and if I was happy with the items it would have been an average experience/review (everyone is good at taking your money).
My concerns arose when I decided I wasn't happy with the fit of the jersey. Anywhere else, you would be able to exchange the item for a different size - However, NFL Shop only lets you return for reimbursement, minus return shipping charges ($10 in my case).
But even that was difficult to discover - It is not listed clearly on the website that NFL Shop does not permit exchanges. I was unable to reach customer service through repeated and numerous efforts, at multiple times of day and methods (online chat, phone calls... No email address for NFL shop apparently).
Additionally, upon returning the Jersey, it was no longer on sale, and getting the size I wanted would require a full price purchase. Honestly this feels like a bit of a bait and switch with such a significant sale prior to the holidays, with an immediate return to full price.
I was able to find a better deal on the jersey elsewhere, with better customer service, communication, and a better return/exchange policy. I recommend looking anywhere other than NFL Shop if possible.
"
"Whitney gave me excellent customer service’! She went above and beyond to make sure I was satisfied! She is awesome!"
"Whitney a Fan Advocate - with fab services and support did a terrific job! She was able to keep a loyal customer after a Xmas gift was completely the wrong team. I was so worried about not getting it by Xmas however she did all she could to ensure expedited shipping and that my order was a priority. Having checked my email it looks like it will be here by Xmas eve!!! "
"Customer Service was helpful and replaced damage order so I had in time for giving Christmas gift."