"Ordered a voltage regulator from Napa website. The regulator was bad. I advised that I wanted to return the part for a refund. They told me to take a pic of it and send it to them in a email. I did so. Next day I get a email stating my return authorization has been canceled. So I call them back and ask why. They said it was because I "attached" the picture instead of just having it in the body of the email. They never told me not to send the pic as a attachment. So they re-opened my return request again and i sent the pic as they wanted me to. Next day I get a shipping label and i send it back. 4 days later they received the part, as per tracking number. I wait till following week to call and verify they got the part and when can i expect refund. It was mon. And they told me by Fri, of this week I will have my refund back on my credit card. OK, so Fri. Comes and goes and still not credit do I see. So i call them again, they say give it a few more days because they have to hear back from the front office. So I wait another 4 days and nothing. At this point I call my credit card company and tell them napa has the part, but they are not refunding my money. My credit card company opened a case on Napa. 2 days later I "magically" receive a email from napa saying my refund has been approved and is on it's way. So, I had to play hardball with them to get my refund back. Overall it took 2 1/2 weeks AFTER they had the defective part in their hands to refund my money. Not acceptable. Let me add, after all this, i went to a napa store in person and purchased another voltage regulator so that it would be easier to return in case it did not work. I installed it and it does not work either. So 2 bad parts from napa. I than ordered one from amazon and it works great. So, between Napa's low quality parts and their send in return policy for parts ordered online, NAPA is not a good place to deal with anymore. Buyer beware"