"Bought a replacement item on 26 May 18 received an order notification saying my item would ship within 2-3 days. After a week tried to find out the status of my order and nothing was updated. Tried to email several times once again no response. Finally found a phone number and get disconnected every time. I can’t even cancel my order. Do not use this company. The worst experience ever that are there just to take your money. SCAM!!!"
"I should have known better. I always read reviews and this time i was in a crunch and needed the product, which i cancelled the next day after i ordered it and still no refund..its going on 3 damn months..never again"
"BUYER BEWARE! I also sadly did not read reviews before buying a popcorn machine and cart from them - they charged my card immediately and then when the item was "backordered" they never credited my card! Very hard to get a hold of them and they do not respond appropriately.
The order tracking on the website doesn't work either!"
"I can not warn people away from this vendor strongly enough. I placed my order on the 27th of May. I noted that my credit card was immediately billed upon receipt of my order which always makes me wary as the merchant agreement with most credit cards (including my VISA) prohibit the charging of the card until the item ships with only a few exceptions.
After the advertised shipment date passed with no followup email containing notice of shipment I contacted the company and was told by the representative that they would check on my order and get back to me. I never heard from them. I emailed them and told them I was dissatisfied and that if my order didn't ship soon I would like to cancel my order. To their credit I did then get a reply from another representative via email telling me that the item was backordered and no estimate for an ETA. I canceled the order, but 4 days later still have not received a credit on my card. I filed a complaint with the bank issuing my VISA and will also file a complaint against them with VISA as they are knowingly violating their merchant argreement by charging the card without shipping.
Beware of this company as they will immediately charge your card and then drag their feet on providing a refund when your item becomes mysteriously backordered.
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"I placed my order on 05/22/2012. Unfortunately I did not read the reviews of this companies performance prior to my order. It is now 06/04/2012 and I have not received my order. I telephoned and discussed the status with "William" on 06/01/2012 and he assured me that his warehouse Personnel would contact me regarding the status of my order. I advised him that I had sent several messages and have not received any response. He assured me that this was unusual and I should be hearing from them via e-mail within a few hours. No news as of0 06/04/2012 so I decided I would try telephoning them again. Can you imagine all representatives were busy helping other customers so I can leave a message and they would reply. If I do not hear anything later today, I'll be contacting my CC representative to see if they can get me a refund of my payment.
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"They are the WORST dealers of all. BEWARE -DO NOT BUY FROM THEM!!!
Because:
1- Never got my order
2- Never got the refund
3- Would ignore my emails by stating they would contact me later (didn't happen)
4- THEY ARE THIEVES THAT STOLE $1.750,26 US dollars"
"I ordered restaurant supplies from this company. They did not adhere to their processing or delivery policies outlined on their website.
After two weeks they'd still not processed my order! I contacted them over 28 times. 14 emails accompanied by 14 phone calls. The response was some auto generated email and customer service representative that had one response "I'm sorry about that I will have someone get back to you right away". Return phone calls never happen! I canceled my order & got the same type of response "Please give us a little more time". WHAT! This is crazy.
Save yourself a big headache and go with someone else. I don't care how much cheaper they claim their products are! In the long run the product(s) will never arrive and it will be one very expensive lesson."
"Worst experience ever! After placing the order and giving the credit card information once they charge your card you find out that the shipping was nearly 100% of my order cost. Cancelled the order immediately and have not seen a refund to date. My order too is with the concerns dept! If I could I would not even give it one star. Don't waste your time and money with this company."
"Horrible horrible service. Ordered a item on 2/22/12 and was told that the item would take 3-5 day to process and 10-15 days to ship. now it is 3/16/12 and I follow up to find out where my item is, and finally told that the item is still not in stock and they do not know when they will get it. I'm being asked to wait 2 weeks till they have an update on when the item will be in stock. This item is still on their website shown as in stock and ready to ship.
I was charged for my item back on 2/22/12 and now looking to get a refund for this and expect it to be a hard process.
**Update 4/4/12** - they refuse to give a refund, item is still not in stock, it may ship a week from now, but I've heard that 3 different times now. I wish I spent the extra $100 bucks and got it from a better dealer."
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Let me start by saying I received the Seaga Snack Vending Machine with a fast delivery. The machine arrived in great condition. Plug it in and let’s make lots of money is what I say about this vending machine. I had some questions before ordering so I contacted customer service, which gave me peace of mind and answered all my questions. My customer service representative worked with me and guided me through my purchase every step of the way. Tracking my order was fast and simple. The support at www.mypopcornmachine.com is outstanding. I highly recommend this machine to any and every one and all of my family and friends that are in the vending machine business. This machine might be pricey to some, but it’s well worth the money and the best buy hands down for the quality of the product. The Seaga Snack Vending Machine is very sturdy, well-built and is very easy to handle, unlike some other vending machines. Did I also mention that this machine is very easy to maintain. I haven’t had any maintenance issues to date with this machine and I don’t anticipate any. This machine is one of the best snack vending machines I’ve ever had; this machine just attracts money! The Iook on my wife’s face the first time when she opened the cash drawer and reached in the dollar bill section was priceless! Business is booming and I love every minute of it. I couldn’t be happier with my purchase. The machine is also versatile and holds a variety of different snacks, which is always a plus. The demand for our service has surpassed our supply and we are in the process of purchasing more vending machines in the very near future. If you are in the vending machine business or would like to have one in your house or home theater – Seaga Snack Vending Machine should be at the top of list, just like it is mine!
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"Buyer Beware! Do not do business with this company. Ordered a case of popcorn on 01/10/2012. No communication. Very hard to get a hold of anyone - They rarely answer the phone. I supposedly canceled my order on 02/07, but have not heard from anyone and no credit received. Will be filing a complaint with the Texas State Attorney General's Office. Stay Away!"
"I ordered the Gold Medal 8oz. Mega Pop Corn pack from MyPopcornMachine.com right before New Years, and I can honestly say that I couldn't be happier with the product or the company. I stumbled upon their website when I did a google search and sorted by lowest price. The website was easy to navigate, and the prices for the products were amazing (obviously, since the low price is what led me to the site in the first place). I was concerned that there would be some pretty major delays in shipping with the Christmas rush just finishing up and all the postal holidays associated with New Years Eve/New Years Day, etc., but the product actually arrived ahead of schedule. I had no problems whatsoever throughout the entire process, and I would definitely recommend these guys to family and friends! "
"I had a great experience with MyPopcornMachine.com. I was really interested in the Black "Matinee Movie" 8 oz. Antique Popcorn Machine but I had some questions before ordering. I contacted customer service and they were really helpful in answering all my questions. I was satisfied so I placed an order.
I was kept up to date on the status of my shipment to the point where it arrived at my home. It was very easy to track the status of my order.
The order arrived fast and in mint condition. I am very happy with MyPopcornMachine.com and their service."
"I ordered the Paragon 1911 4 oz. Popcorn Machine and I love it. I use it on a weekly basis because I have two kids that love popcorn as well as I do. This machine is very easy to use and makes some great popcorn. The shipping was fast and you can't beat the price especially when you are getting a quality machine like this. I highly recommend this popcorn machine to any popcorn lover. "
"Very negative experience. Merchandise damaged due to poor packaging. When I telephoned I was told to e-mail instead. Then got nowhere with the e-mails. The process they required to return the merchandise was simply not worth the effort and judging from other reviews they don't refund the money anyway. UPDATE: They have indicated they will sent a replacement. If received I will update review. UPDATE: Received replacement in timely manner with no further effort on my part."