"I never got my order. Worst customer sevice too, “it will be sent tomorrow”. Got the money back from PayPal eventually. Save your time and frustration and look elsewhere. "
"I ordered a strat, and received nothing for several months. I finally received one of the wrong color. It's a shame too, because several years ago he used to be such a great business to work with. I won't be sending any business his way any more."
"I recently ordered a 3-pk of DiMarzio HS-3's from MusicLandCentral.com. Not my first choice of vendors, but it was the only place that I could find black HS-3's online, and everything else on my guitar was black or green. So for aesthetic, I figured, what the hell? Poor decision on my part.
The website said it would ship within 4-7 days. I was on a 2-month national tour at the time, while also building a custom guitar with my luthier at Sweetwater. I was under a pretty hectic time constraint as it was. After 2 weeks without receiving my pickups, I reached out and asked what the deal was. In poorly-articulated English, Dennis Sullivan expressed that it would ship out soon, and he'd update the tracking information. Tracking was never updated, but I did receive the package about 5 days later. Great! I thought, I can finish the guitar in the nick of time. The pickups were sent to my luthier, who informed me that one of the 3 pickups was broken. So I had to last-minute purchase an Area 61 from Sweetwater, who by the way, excels at customer service and is ALWAYS my first vendor of choice. Long story short, Dennis wouldn't respond to me for days about the broken pickup, and when I sent a follow-up email asking for my money back, he straight up lied to me and said that he already emailed me about it- blatantly not true. He also told me that he wouldn't refund my money and that I'd have to go through DiMarzio to get a replacement.
All in all, my experience MusicLandCentral was one of unprofessional garbage, and I STRONGLY URGE you to find another company if you have any interest in getting working products in a timely fashion, with any possibility of good customer service should things be messed up. But if you're just looking to waste your money on broken stuff, send it to me instead! "
"DO NOT ORDER from here. I ordered $200 worth of gifts for Christmas in November 2014 and I still haven't received them. They took my money from my bank account though. I have emailed them on several occasions asking them to send the goods or refund but they haven't responded. "
"AVOID! Bad experience! I ordered some guitar parts through their website (hosted by Yahoo). They charged me full price, only sent half the order, got the colors wrong, ignored my emails, and then only replied when I opened a PayPal dispute. I should have checked their reviews before dealing with them. They have other bad reviews at Harmony Central and TGP. Unfortunately I will have to shell out a few bucks to return the wrong stuff they sent me with tracking info. Fortunately I will never have to deal with these clowns again. "
"This is the best company I have the pleasure of working with. Their price was the best on the Washburn guitar I was looking for. It was in stock and shipped promptly. Came in excellent condition I will do repeat business.
"
"BAD experience.Very poor communication and customer service. The following string of emails says it all. They are in reverse order, with the beginning at the bottom.messages
Re: order yhst-84950391269297-6758 from MusicLandCentral.com?
To see messages related to this one, group messages by conversation.
9:01 PM
Reply ?
musicland central
To Denise Story
Perhaps your confused as the emails I referred to were not sent in this email string that were independent order updates
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From: Denise Story
To: musicland central
Sent: Tuesday, December 18, 2012 8:57 PM
Subject: RE: order yhst-84950391269297-6758 from MusicLandCentral.com
Please cancel the order. As you can see from the following stream of emails, you had NOT sent me several update emails. Perhaps you confused me with another order, but communication has been very unsatisfactory.
Please refund any monies because I have ordered the banjos from zzsounds. Thanks.
Date: Mon, 17 Dec 2012 14:14:44 -0800
From: ****@****
Subject: Re: order yhst-84950391269297-6758 from MusicLandCentral.com
To: ****@****
We did send you several update emails stating the item is back ordered until after the holidays and we are waiting back to hear if you wish to leave the order open or cancel
Thanks
©
Visit us for all your music and gift needs at our websites below Don't forget to like us on facebook to receive our specials.?
http://www.MusicLandCentral.com
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From: Denise Story
To: musicland central
Sent: Monday, December 17, 2012 4:47 PM
Subject: RE: order yhst-84950391269297-6758 from MusicLandCentral.com
When I ordered on 12/8, it said the order would ship in 2-3 days. It is now 12/17 and tracking says my order will ship in 2-3 days. You said you would know the status on 12/15. Could you please let me know what it is? I need to know that my boys will get a Christmas present. Are the banjos in stock or not? If they are, when will they ship?
Shelly Story
Date: Sat, 15 Dec 2012 08:15:51 -0800
From: ****@****
Subject: Re: order yhst-84950391269297-6758 from MusicLandCentral.com
To: ****@****
We are working with our warehouse on a status which I will have today
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Visit us for all your music and gift needs at our websites below Don't forget to like us on facebook to receive our specials.?
http://www.MusicLandCentral.com
http://www.3LittlePiggies.com
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From: Denise Story
To: musicland central
Sent: Friday, December 14, 2012 10:25 PM
Subject: RE: order yhst-84950391269297-6758 from MusicLandCentral.com
It said that my order would ship in 2-3 days when I ordered it on 12/8. Now it is 12/14 and the link where I check on the status of my order is still saying that it ships in 2-3 days. Did you check with the warehouse? I need to know if it is out of stock because I will want to cancel the order and just buy the banjos locally if I can't get the banjos in time for Christmas. Could you let me know what is going on please?
Thanks,
Shelly Story
Date: Wed, 12 Dec 2012 22:47:44 -0800
From: ****@****
Subject: Re: order yhst-84950391269297-6758 from MusicLandCentral.com
To: ****@****
I will check on your order with the warehouse
Thanks
Visit us for all your music and gift needs at our websites below Don't forget to like us on facebook to receive our specials.
http://www.MusicLandCentral.com
http://www.3LittlePiggies.com
Facebook Twitter eBay YouTube pinterest
Designed with WiseStamp - Get yours
From: Denise Story
To: musicland central
Sent: Wednesday, December 12, 2012 5:11 PM
Subject: RE: order yhst-84950391269297-6758 from MusicLandCentral.com
My order said will ship in 2-3 days on 12/8. Has it shipped yet?
Shelly Story
> Subject: order yhst-84950391269297-6758 from MusicLandCentral.com
> To: ****@****
> From: ****@****
> Date: Sat, 8 Dec 2012 20:06:34 -0800
>
> Thank you again for your order from MusicLandCentral.com
>
> You can always find out the current status of your order by going to
> https://order.store.yahoo.net/OS/stat?yhst-84950391269297+6758+7be2e8ba8697a7310104
>
> Name Code Qty Each Options
> -----------------------------------------------------------
> Washburn B9-N Banjo Cast B9 2 229.00
> Aluminum Tone Ring
> Natural
> (Will ship in 2-3 days)
> Subtotal 458.00
> Shipping 0.00
> Tax 0.00
> Total 458.00
>
"