"This company is a SCAM....... do not buy from them.... I purchased the wrong lens over the weekend..... order did not process... and was showing "pending"... I immediately noticed I placed a order for the wrong item and emailed them to CANCEL it..... before it was processed.... I got an email back early Monday morning saying they had already processed it.... but according to the policy you can... CANCEL ad long as it hasn't been "processed".... I will never buy from these SCAM ARTIST again. "

"This was perhaps my worst ever customer service experience and I still haven't even resolved it, I was trying to put off writing a review until it was fully resolved but I don't know if it ever will be, so here we go. Short version first, then the full story.

TLDR: Sent me only one of my three items and somehow sent the others to someone else, made me wait 3 full weeks with no updates, refunded me for the missing items and refused to allow me to get another SKU of the same camera with the same accessories for the same price I paid for the lost one, then ghosted me after offering me a coupon code that was useless to me as it was less of a discount than the student discount I already had.

Full Story: I ordered a Sigma FP, a lens for it, and a gimbal. I had picked this particular body, only in "good" condition, because it was cheap and had a third party grip and camera cage, which I was specifically interested in getting. This was the largest purchase I've made in years and I trusted MPB since they are supposed to be reputable. I got a package a few days later and I immediately noticed that it was too small and light to have my items in it. I opened it to find that sure enough, it was just the lens and nothing else. I contacted support, and was told that they had a photo of all my items together before they were packed so I should check the box again. As if I wouldn't check... the box. I told them that the box wasn't even big enough to fit the gimbal in it, they told me they would open an investigation into the missing items and would contact me. They didn't. Two days later I contacted them again and was told that the investigation was still ongoing. Same thing again two days later. One full week after my first contact, I called them and was told the same thing. Then a few days later I contacted AGAIN and was told the same thing. Finally about two and a half weeks later they refunded me without asking if that was even what I wanted, and when I said that I didn't want a refund, I wanted a camera, they told me that I could buy a different SKU. Now, the only other SKU on their site that also had the grip and cage accessories that I wanted was in better condition, and as such was about $150 more than the one I had originally tried to buy. I asked if I could get a discount on it to get it for the same price I already paid. I was instead offered a $50 off a purchase of $250 or more coupon. I responded and told them that that coupon was useless to me because I had a student discount coupon that was more of a discount. They told me they couldn't combine the coupons, and they couldn't give me any other discount. I asked to talk to someone higher up, who told me the same thing and suggested that I buy my items separately to get the most use out of the coupon. I explained that that wouldn't help, since the gimbal was less than $250 so I couldn't use their coupon, and the camera body was over $1000 so the 5% off student discount was more than the $50 off coupon. The person responded with a snarky response about how if I was not willing to buy them separately then I should just save the code for the future. I responded and yet again walked step by step through how buying the items separately wouldn't help me, despite having already explained that. I was then told that I should just save the code for next time then. I sent one more follow up email explaining that all I really wanted was the camera I originally ordered, and that as someone who has worked in customer service myself for over 10 years that I thought it was reasonable to expect them to give me the other SKU that I thought would be a valid replacement for the price that I had already paid, since they were the ones that messed up my order and left me confused and frustrated for three weeks as I waited with no information. I explained that I had had to cancel shoots I had planned because I ended up not having a camera. I wasn't trying to get something for free, I just wanted them to allow me to get the other SKU with the accessories that I wanted for the price I paid for the one they lost. I never received a response to that email, and that was two days ago and I can't imagine I'll hear from them again at this point. It has now been nearly a full month since I placed my order. I still don't have a camera, I still don't have any way to get a camera with the accessories I wanted at the price that I originally paid, and I certainly will never buy from them again in the future.

I would NOT trust them with my money or my gear after this experience, and I would not expect to hear anything useful from their "customer service" if there is an issue.

Its a shame too because I had contacted their customer support twice before this issue and had very pleasant interactions, and I was all set to write a 5 star review until they messed it all up and turned it into a nightmarish experience."

"I have used them exclusively now for a few years because they continue to give the most for used gear. they are the only company that has came back and offered me more after seeing my lenses. will 100% use them in the future."

"MPB is always clear about what is being offered or purchased and why. Payment or exchange is quick and fair without any ambiguous happenings or unclear policy popping up throughout the process. Love dealing with them and will continue to make this my main purchasing and selling resource. I take care of my gear like a child, and it is rewarding when they recognize that. "

"Mpb.com is a fantastic place to sell camera gear you no longer need! Their quotes are fair, the shipping process is simple, and payment is quick. On occasion they even paid me more than the original quote when they found my equipment in better condition than I rated it! Keep up the great service, Mpb.com!"

"I've used MPB.com twice now and have not been disappointed. Very professional and honest. Very responsive and turn around time is fast. I will not hesitate to use again. "

"Very pleased. The selling process was surprisingly easy. And when I had a question, they responded promptly and were well versed. "

"Fast and so easy! Came back with more than their original quote! And their quote was already higher than B&H.The best way to sell your camera gear!"

"This was my first experience with MPB and they should be the model for others. The transaction was ridiculous easy, the processes fast, and communication was outstanding. I honestly cannot think of anything they could improve. Outstanding."

"MPB provides carefully inspected gear with accurate descriptions and individual photos of each item. I have bought and later sold back gear, bought gear and decided it wasn't right for me, and on this occasion, am very happy with my choice. In all cases I was treated well and fairly. Their shipping is fast and items are well packed."

"I've purchased a few things from MPB.com over the last few months. My last purchase was my best--I got what was described as an "Excellent" Sekonic L-758D U Lightmeter at an excellent price. What came was a basically a BRAND NEW IN BOX Sekonic L-758DU! I couldn't believe it. And it works PERFECTLY & yes, they sent it with Battery! VERY PLEASED. Thank you MPB.com!"

"I ordered a camera. My camera was delivered in just a few days and in better condition than I expected. Now I'm looking forward to ordering more gear through MPB. "

"New to the photography scene. Was nervous about buying a used lens. Ordered a Tamron 70-180 from the website, worked amazing for the first couple of days, then on the third day the focusing motor went out (that's what I think the issue was). They took the lens back and offered either a warranty, or a full return. I accepted the return, and about to order a hopefully better copy of this lens from them!"

"This is my second time purchasing, and I am delighted to report that everything has been smooth sailing. The communication has been top-notch, and I have felt well-informed every step of the way. I am pleased to report that the shipping has been prompt and on-time - a service I truly appreciate. It's been a great experience, and I couldn't be happier with my purchases!"

"Mpb is one of the most reliable camera retailer company I've known.i just love them."