"I ordered a set of 4pcs of brake pads. When the package arrived there were only 2 pieces in the box. When contacting customer service I was sent to deal with an outside source. I was asked to take pictures of the packaging to make sure it wasn't ripped or damaged during shipping. It wasn't damaged in any way whatsoever. I am still waiting to find out if they are going to ship the remainder of the order. I am disappointed in the customer service. I am trying to get this motorcycle done for my 19yr old daughter who just wants to be able to ride her first bike. If I had received my entire order and didn't have to deal with poor communication from customer service I would have given a 5 star rating."
"As many other reviewers have already said, they gave a recommendation on which part I needed then when I received an incompatible part they claimed "it's a universal fit and compatibility is not guaranteed"
They charged $8 shipping on a less than 1 ounce item by shipping in a gigantic box full of paper then when I requested a return they told me it would take nearly 2 weeks start to finish and I would only be getting half the price I paid back because of their "return fee". Please don't do business with them. "
“Dear VonDoomMoto,
Thank you for sharing your experience with us. We are truly sorry we were not able to satisfy your automotive needs. Please allow me to offer you a compensation for this bad experience. Please check your e-mail box and reply me back if you are interested.
If you have any further questions or concerns please reply me back.
Or simply dial order toll free phone number 800-505-3274.
Thank you. Have a good day!
Sincerely,
Consumer Relations Department at CARiD.com.
”
"I usually don't have that much luck ordering off line, but the quality and size fit was amazing!! I loved it so much I quickly ordered another set!! Highly recommend "
"Easy to order from. Received what was ordered in a timely matter"
"When I search for this item I found it in your website, for my need , and I found it , thank you for fast shipping, it’s my motorcycle home now for lights "
"After receiving the wrong size from another company. You guys came through with correct part and in an short period of time."
"When the order was received I was disappointed that it was made in China. I'm not sure why I thought it would be made in the U.S.A. but I did."
"I came looking for just a filter, which I found at a good price, but then also saw filter cleaner and oil, which I added to the order. Thanks for the great shopping experience!"
"Fast delivery good price no complaints"
"The title says it all. I would recommend this company based on my experience. Thank you!"
"I will be buying more parts from this supplier in the future. "
"5 stars PLUS!
I will shop here again!!"
"I was looking for a small leather bag to carry my stuff for a three day ride. I looked on the Indian web site and BAM I found just what I needed. I then called the Indian dealer where I purchased my Chief. Chris in the parts department was very helpful and was able to get the bag in just two days. Thank you for the great service and fast delivery of my new bag. I will shop again at Johhny K’s power sports Elyria."
"was looking for drive gear for 77 750 hondamatic and the had new part. will use again on chopper build."
"Got the correct product, in a timely manner. Didn't have to call customer service about anything, it was fully automated on my end. Very satisfied with my purchase."
A rep from MotorCycleID.com, AliceCARiD, has responded:
“Dear Reviewer928723684,
Thank you for sharing your experience with us. We are truly sorry we were not able to satisfy your automotive needs. Please allow me to offer you a compensation for this bad experience. Please check your e-mail box and reply me back if you are interested.
If you have any further questions or concerns please reply me back.
Or simply dial order toll free phone number 800-505-3274.
Thank you. Have a good day!
Sincerely,
Consumer Relations Department at CARiD.com.”