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Verified
5/5

2004-12-09

" nice gaming laptop.
will come back.(hardcore gaming laptop).
very happy.
thanks joe.
"

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Ease of checking delivery status
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Delivering products on-time
Overall technical support
Making decisions on their own
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Being trustworthy
Overall customer service
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Customer service being knowledgeable
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Verified
5/5

2004-10-14

"I was sure happy to have come across Morel pc before i purchased a laptop.There is still hope for extremely good customer support.Morel pc is proof.Thanks to Joe i received my laptop with various upgrades within a couple of weeks.No problems with drivers or anything.I paid 2100$ for a laptop that would have cost 3000$+ from other companies.Morel gives you details.Thats what i like."

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Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Resolving problems
Making decisions on their own
Being trustworthy
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-10-02

"We have had an excellent experience with Morel creating and supporting our new gaming computer. We loved the patient explanations over the phone that helped us perform operations we had never done before. The price was great, we got just what we wanted with lots of suggestions where we weren't sure, and the life-time support is a blessing, especially for those of us who are not experts."

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Verified
5/5

2004-09-10

"This is the second system I purchased from Morel and was very pleased when we were able to ship our own software to have installed as part of the build. We had a tight turn around time needed and they worked with us to build the system, load software and test the system, and we received the system 8 days after ordering. This was a very basic system which we could easily have gotten comparably from one of the major PC makers, but the one determining factor in our getting it from Morel is their service and support! This is the reason I originally moved from Alienware to Morel when I needed a new gaming system, as Alienwares support was non-existant. I have and will continue to highly recommend Morel PC to anyone interested in a high quality system with ***** service and support!"

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Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-09-03

"Very nice gaming laptop for good fair price.
Tech support is very helpful and they do really answer the phone or inquire promptly.
Would recommend to any of my clan mates.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Making decisions on their own
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-07-07

"I am a regular PC gamer, and I must say that the quality of product I received from Morel PC exceeded all of my expectations. Not only did I get a great PC (superb graphics, speed, memory, etc.), but the customer service is unmatched by any major corporate retailer. Technical support is only a telphone call away, and they can answer any questions regarding your PC (setting up networks, installing new software/hardware, etc.). I would recommend this company to anyone in search of a new personal computer or laptop. Best of all, they will not try and sell you components that you do not need. They will build you the machine that will best serve your needs."

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Verified
5/5

2004-06-26

"Hello all!

My name is Rene Perez and all I can say about Morel Pc is that they do have excellent customer service and truely build one great gaming Pc. The reason I say this is because a few years back I went to school to learn about main frames and micro pc and am certified as a computer operator. Since those days I have bought, built and twisted and tweaked many of my own computers in the past to get maximum performance for my gaming indevers. And I must say, if I had any questions or needed further advise on performance issues relating to computer gaming, Joe the technician at Morel Pc was very help full and knowledgeable. Since November 20 of 2003 my desk top computer has worked flawlessly, and all of the internal component boxes and instruction booklets were included. If any one cares to e mail me at ****@**** about anymore information about Morel Pc, please do so. I be willing to talk to you live over the phone about my own personal experience with Morel PC.

Take care all...
"

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Overall quality of the company
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Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Resolving problems
N/A
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-06-17

"Everything was great, no problems what-so-ever. Merchandise is of top quality, comparable to a system at 1.5 times its cost."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2004-06-08

"this is the second PC I've ordered from Morel and they have been great. The machine is smokin' fast also and very reliable. Like any new computer it took some time to get used to, but now I'm confident I made the right choice. I also like knowing that I don't have to sit on hold for a long time waiting for a tech to help me out. The two-times I had to call Morel I either spoke to someone directly or was called back within a couple of hours and helped out. Overall a very positive experience."

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Verified
5/5

2004-06-04

"I was tired of the poor performance of my Dell pc. I checked out a number of high end companies and decided to go with Morel because I was impressed by their website's deep information on gaming & computers. I was even more impressed after speaking with them. I will admit at first I was nervous to deal with them, but after my excellent experience, I have only the highest regard for this company."

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Verified
5/5

2004-04-26

"Excellent customer service during and after the sale.
Superior product. Good pricing of the unit for the consumer. Good follow through for setting up unit.
Overall an excellent consumer oriented technically competent company.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being knowledgeable
Being easy to reach
Being trustworthy
Making decisions on their own
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-03-17

"Made my Purchase from Morell last August and have yet to find any issues to complain about.

The service was excellent from start to finish. Some one answered the phone 9 out of 10 times. My calls were always returned and promptly.

Good solid advice, practical and correct. The unit has been a joy to work with.

I may be one of the first persons in Barbados to buy from Morell but I am encoouraging my friends to do likewise.

I will definitely buy from Morell again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-03-12

"Morelpc sold me an absolutly fantastic laptop. I recieved it in new condition in less than a week! It came with all necessary drivers to get going and get online. The level of personal attention to make sure my order was correct and processed in a timely fashion was beyond compare. You really should by from this company. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-03-07

"When I was looking to buy a new laptop, I had the field norrowed down to (3) companies. They where Morel, Alienware, IBM. After talking to people at each company, it did not take long to decied that my new laptop will come from Morel. When I received my laptop Joe called to make sure everything came with laptop. After making sure I had everything and it was working before he got off the phone.
It took me just over (3) months to messed up the laptop by going to a website putting spyware on my computer. I made one call and Joe made sure I was up and running before he got off the phone. I know that I made the best move of all when I ordered my laptop from Morel.
If anyone's looking to buy a new PC or Laptop look at MOREL real close and you too will buy MOREL?
"

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Verified
5/5

2004-02-16

"While shopping for gaming PCs I stumbled onto the Morel website. After careful consideration I purchased two top-of-the-line Morel PCs just prior to Christmas in 2003, and could not be more happy with them. Despite my initial skepticism, Morel took time to answer numerous questions, helped me find good values on speakers, monitors, LAN, etc. from third-party vendors, and has provided excellent service. Morel uses perfectly matched, first-rate retail components, assembles them with great care, and provides unsurpassed service. I recommend Morel PCs to my friends and family, and intend to buy another PC from Morel soon."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent