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Verified
4/5

2004-01-10

"I'll make this short and sweet the way MobilePeripherals.com made it short and sweet. I mean "sweeeeeet" like in the Gateway commercial except with a Sager 8890 with 3.2 800FSB. The mercandise was just like I ordered. I love the special order 16 inch display which has more viewable screen than one of my 17 inch desktops.This computer has all the interface that you want. Plenty of room for peripherals(and its mobile just like in the name of the company that sold it to me.And completely upgradeable.
Talk about short. Mailed the cashiers check on Friday and the next Friday I'm online with MobilePeripherals with my new laptop.Lynn Konz was in communication with me almost every day during the process. Very prompt service from a very real business with a very competitive price.No scam whatsoever! You want a computer without a lot of delay go to MobilePeriperals.com
"

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5/5

2003-11-11

"Ordered on Sunday 10/9/2003 and received a response on Monday 10/10/03 from sales rep Phoebe Shan stating that my order has been processed and submitted to the production dept and will ship on or before 11/17/03. That is fast service. All of the other comments dated back to 8/03 are all positive. Now I will update this comment when the unit arrives. Also the live online sales rep chat is awesome.

11/21/03 Update, received the laptop today. Nice design but just dosen't work for me. Contacted Lynn Konz via email on friday after business hours and received a immediate response, stating that an rma number will be issued to me on Monday.

11/24/03 It is now 11/24/03 at 10:34 am EST. RMA number was emailed to me without fail. That is honest and dedicated service to a customer. Maybe in the future I will purchase from them again but this experience has been satisfying.
"

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Delivering products on-time
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5/5

2003-08-22

"I was very skeptical when I first ran across the mobileperipherals homepage. It seemed like a scam in the makings.

However, a few quick emails with Lynn Konz, and a review of the comments on this board, gave me a sense of the true professionalism that this company provides to their customers.

Lynn was very forthcoming with information and answered all of my questions very promptly. When I made the decision to buy, I had my new
G732V Laptop computer in my hot little hands within about 4 or 5 days.

My laptop did come with a defective battery, but
a quick email to Lynn and he sent me a new one
and let me return the defective one after I received the new one to verify that it was truly a battery issue and nothing wrong with the laptop. (I did have to pay for shipping back the
defective battery, but this is clearly explained
in the terms of the warranty.)

Overall I have a very positive impression of MobilePeripherals. In addition, I have a positive impression of the ECS G732V Laptop. It is a nice machine and I am very pleased with it.

Hope this helps allieviate your fears.
"

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5/5

2003-08-05

"Purchased a G732 p4 3.06ghz. The computer is great. The sales department was great. Shipping was prompt. The price is right. I haven't tested the warranty yet, but with my pleasant experience, I don't expect any problems. The Expert Advantage tech support is good during normal business hours, but is left to be desired late at night. I had a windows issue, and they told me to go to microsft's website. The next day, I called back and they solved the issue.

Oh yeah, i paid by wire transfer. It was scary at first, but they delivered on all their promises.
"

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Ease of ordering online
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Overall technical support
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Being easy to reach
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Customer service being knowledgeable
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5/5

2003-07-10

"I purchased the ECS Model G732E-V back in MAy and I'm very happy with the computer. Pros: very fast, bright large screen, excellent graphics display (plays Rally Trophy, a favorite of mine, very well). Cons: a bit heavy (close to 9 pounds with the battery), speakers are lousy, but sound card is o.k. when plugged into external speakers. Good price, good buy."

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5/5

2003-06-25

"Excellent prices, service, speed and quality of products (this is being typed on the Sager 8887 laptop right now). The laptop I ordered arrived in the UK just days after being ordered, much sooner than I had expected.

All of my questions and requests were answered quickly and fully. Plus the special order UK parts such as PAL tv tuner and keyboard were obtained much quicker than anyone else was able to quote me on.

After checking various places out, I was able to get my 3GHz system for around £1500, rather than the £2300 which UK importers were charging. It took 2 weeks longer, but I am happy with the £800 of spare change in my back pocket.

On a side note, I have noticed other resellers of the Sager systems bad mouthing each other. I can assure you that in my experience, none of these apply to mobileperipherals.com
"

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Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
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Ease of ordering online
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N/A
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5/5

2003-06-12

"Very good service received by Ms. Lynn Konz. As an International / overseas client I was directed and informed quite well for all "paraphernalia" related to the purchase. Very good shipment time. I have already referred my colleagues to her and certainly she will be my contact point for any future purchase."

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Delivering products damage free
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Delivering products on-time
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Ease of checking order status
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5/5

2003-05-12

"Excellent Service. LOVE the speak with a live sales rep option in real time. Best turnaround time in shipping a laptop I have seen in a year, with friendly and professional staff. "

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Being updated on the exact date the delivery was sent
Delivering products damage free
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Delivering products on-time
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Ease of ordering online
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Customer service being knowledgeable
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5/5

2003-05-05

"Excellent real time service; always there to answer questions, concerns, etc. and quick to update status of order. Can't say anything negative...a positive outfit with very reasonable prices."

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5/5

2003-04-26

"fast, friendly and personal attention from lynn konz. she even corresponded on the weekends when they were closed and set up a private website for me to place my order so i didn't have to wait until monday to phone it in. good feedback and confirmation every step of the way and my fan/heatsink was shipped quickly and received with no problems, they even threw in free thermal heat gel and a disc of free software! i've purchased from many vendors online and in person and this has been the most satisfying transaction by far. i recommend them with no reservations!! only suggestion is to include a hard copy of the invoice with the shipment in addition to the e-mail confirmation."

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Ease of ordering online
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Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Overall web site
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Web site being easy to use

5/5

2003-04-22

"I would like to say my experience with Mobile Peripherals has really been great! lynn Konz really go's out in helping the customer. I know because I had gone through 4 Sagers due to modification from the 5660 to now the 5670. I am very picky about the quality of the notebook. Of course when shelling out over $2000.00 who woundn't. I've referred co-workers & of course I will being buying notebook from them again."

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Is consumer focused
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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-03-27

"I LOVE this company. They shipped me the laptop the same day-- despite that I ordered it very late in the day. Since then, every one of my questions has been answered practically immediately, and in a friendly manner. All my issues have been resolved so far as soon as I have mentioned them. The laptop I purchased has been working wonderfully, and has already paid for a portion of itself. I would recommend this company to anyone (except those few people I heartily dislike)."

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Is trustworthy
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Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-14

"I am very pleased with the service and quick response to questions before I purchased the laptop. I also did a lot of research comparing models features and price and found that they had the best price with a lot more features than other manufacturers. I also am very please with the computer, it meets all of my expectations and would definently recomend them to any one looking for a laptop."

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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
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5/5

2003-02-12

"I was in the market for a laptop. I knew what I was looking for but was shopping around for a great reseller with good prices and support. I did a lot of research on the net trying to find the perfect vendor. I did not want to buy a Dell, Sony, or any other run of the mill laptop. For one thing there prices are too high and their support and quality of products is not even close to what they claim on their own websites. I narrowed my choice down to powernotebooks or mobileperipherals. I contacted both to access their support quality and knowledge. I found Lynn at mobileperipherals very helpful. He emailed me back almost immediately with information that I requested. I ordered the ECS G732 after doing extensive research. The day before I was going to order it bacame available with the option for DDR 2700 ram and faster hard drives. The price of this laoptop was outstanding. When I placed my order on Thursday I was told that the laptop was out of stock but more were coming in the next day and would be ready to ship out on the following Monday. Monday evening I contacted Phoebe at mobileperipherals to see if my laptop was shipped out or not. The reply she came back with was yes that is was shipped and that I would receive a tracking number via email the next day. And that I should receive the laptop on Wednesday. I did indeed receive the email and the laptop arrived on Wednesday as promised. The coolest feature about mobileperipherals is the live chat on their website. This does actually work and they are fast to respond. I had many emails before and after the purchase, and the reponse time to them was super fast. Lynn even emailed me numerous times on s Sunday morning. I cannot say enough about mobileperipherals they are a great vendor with great customer support. Also the ECS G732 laptop is a great laptop at a great price. This laptop will game with the best of them. The ATI M9000 video card works outstanding in this laptop."

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5/5

2003-02-10

"When I was in a bussiness trip in Puerto Rico, I decided to buy an "all in one" Notebook, to give me comfort, efficiency and fun at home, in the job and during my trips as Field Engineer. Well I got the NP8886V and I am happy with it.

I would recommend this computer to those who really need to get many multimedia features, a huge screen and hard drive and an oustanding performance. This notebook computer has more features than most desktop computers available in the market. The disadvantages are the weight, and size if it is compared with average notebooks.

As a foraigner, Peruvian, It was impossible for me to order the notebook with a non-american Visa card even in spite of beeing international.

I had to get about US$ 3000 cash money from the bank which only had US$20 bills, put the order on Dec 24th with a money order mailed from Puerto Rico to Omaha and instructing to ship the PC from California to Miami, where I was staying for Christmas prior my departure to Perú, the 29th.

Lynn Konz managed all this operation correctly. Owing to my itinerary, I had no time for any mistake and the notebook was delivered to me on time the 4th day.

Before contacting mobileperipherals.com I also contacted sagernotebooks.com by phone. Besides the difficulties to communicate with asian people, the salesman there told me that the TV Tuner bundled inside was only suitable for USA. I found out that it works by default in NTSC format from any coaxial cable in many coutries in South America. However, according to the software settings, it may also work from an air antenna and has also settings to other TV standards such as PAL.
"

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Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall technical support
Being easy to reach
Resolving problems
Overall web site
Web site being easy to use
Speed of web site
Web site reliability