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Verified
5/5

2007-04-03

"I had never heard of this store although they are quite high in search rankings for minidisc products. There weren't many reviews of them here so I took a chance and purchased a M-Audio Microtrack 24/96. To my surpise it was shipped the same day! Although the unit arrived DOA but they promptly issued a return authorization and replaced the unit. They were very courteous and professional on the phone (not to mention they actually answered the phone!). In fact they possess a friendly neighborhood store type of demeanor which is extremely rare even amongst the highest rated online businesses. I will definitely do business with them again."

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Verified
5/5

2006-07-30

"Purchased a Sony Hi MD minidisc recorder from minidisco. I called them first to verify price and product availablility. They were friendly and non pressuring. My order was shipped same day and the price was better than any of the big/reputable dealers. After hours of both product research and froogling I must say I'm impressed and pleased."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
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Being knowledgeable
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Making decisions on their own
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Resolving problems
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Being trustworthy
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Overall customer service
Customer service being knowledgeable
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Customer service being easy to reach
Customer service making decisions on their own
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Customer service resolving problems
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Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-06-26

"Awsome retailer. Ordered a minidisc player yesterday and got it this morning. Fastest shipping around. Good prices also. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-03-12

"This was my second time purchasing from Minidisco."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use