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Product & services pricing
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Customer service:
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Return/Replacement policy:
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E39
1/5

2003-01-15

"If you are using their site to browse for prices, don't waste your time.

When I went to purchase an item, the price differential was 40%. Needless to say, I was not impressed. Add to that the smugness of the saleperson means I will never even bother to look at their site again."

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Overall quality of the company
Pricing of products and services
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Value the company offers
N/A
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
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Worf
5/5

2002-12-31

"In-store visit. Ordered by phone, picked up by visit. Phone order took 5 minutes, no deposit required, and was ready for pickup the next day."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Ease of checking delivery status
N/A
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall technical support
Being knowledgeable
Resolving problems
Making decisions on their own
Being trustworthy
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site