"On November 4th, my husband and I visited Malani Jewelers seeking a new Rolex. Despite our clear request for a new watch, the salesperson, initially presented us with a preowned piece, only disclosing it after my husband chose it. Feeling deceived, we discovered the warranty card had another person’s name. When confronted, they refused a refund, offering only store credit.
Later, we bought another Rolex from an authorized dealer, confirming its (watch that we bought from Malani) authenticity through Rolex’s service process. Shockingly, the watch from Malani was labeled ‘partially or entirely counterfeit.’ Disappointed, I left a one-star review, prompting a call from Malani, who acknowledged their supplier’s error. Despite promising a resolution, their refund process lacked empathy and offered no compensation for our inconvenience, including a 15-hour round trip to return the watch.
We also encourage everyone to read their receipt carefully as there are some disclosures/fine prints listed in their receipt about counterfeit products particularly for watches.
This experience was disheartening, revealing numerous lies from Malani’s team. Our story is a cautionary tale to prevent others from facing similar hardships.”"
"I had some difficulty placing my order online, so I called & spoke to a gentleman named Shaheer who was very patience & helpful with assisting me to place my order. Thank you Shaheer"
"I am not a review person but I am forced to do this to warn our community about the dubious and cheating practice of Malani Jewelers in Atlanta and Dallas.
We lived in Dallas for 7 years and purchased several jewels in this Dallas shop, we later moved to Atlanta and purchased several other jewelry from their Atlanta shop. In 2019 Feb. we were at their Atlanta shop and tried to trade in a diamond necklace we purchased at their Dallas shop. They refused to trade in at decent value saying they cannot exchange or trade from Dallas store, we understand and bought another one with cash. We have moved to Hyderabad since nov 2019 and my wife went to a very reputed store in Hyderabad, they said they would like to test the diamond quality and the carats by breaking the set,. Rhe result was shocking, the quality of diamond was VS2-SI1 AND H-I COLOR I instead of vvs gh which they mentioned in certificate And the carat weight of diamonds was 8.32 cts instead of 11.2 cts as mentioned in certificate. We are devastated, and we cannot even go back to confront them. What should we do. Please advise. Dont be carried away by their reviews, I don't know how many people get their jewelry checked at a different vendor or at independent appraiser in india. They have fallen down to such a level to cheat in the most basic trust issues.
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"We visited Malani Richardson this weekend and Sofia and Shradha spent over 2 hours with us. Both were very helpful and nice to help us pick up the right stuff. They have excellent collections"
"I placed my order multiple times with Malani Jewellers. Guy named Santosh helped me to place my order and his customer service was great!"
"Made a purchase last week and the sales team of Heena and Sophia were outstanding in providing information, and were so patient with all our questions. The variety of jewellery was beautiful and so tempting. On the whole a 5 star experience!"
"i visited malani day before for buying diamond set.Customer Executive Sofia helped me kn finding an excellent diamond set in a decent price."
"I went to the Richardson Malani and the sales lady Sofia was wonderful with helping us find the perfect diamond set for great prices! "
"I recently shopped at Malani Jewelers Richardson, Dallas TX, my experience went quite well. The customer executives (Nishita and Sundeep) helped me to know the perfect jewelery (Chain, pendent, ring, bangles and bracelet) and even answered all my doubts patiently. Thank you Malani Jewelers and I recommend all my family and friends"
"I recently shopped at Malani Jewelers online jewelry store, my experience went quite well. The customer executive helped me to know the perfect bangle size and even answered all my doubts patiently and shipped the product on time as mentioned. Thank you Malani Jewelers and I recommend all my family and friends"
"I have bought a few little items at this store;their items are exceptionally beautiful and of very high quality. The price frequently is less than if I made that same purchase on-line to India. All of my little purchases have given me extreme delight,were deilvered very promptly, and I always recieved exceptional customer service. I love this store!! I look forward to any future purchases with Malani."
"Malani Jewelers is a great place for all jewelry lovers(specially ladies). I went with my friend and bought a set for myself.Customer service is excellent.Daya helped me selecting my jewellery .She is so sweet,she always welcome her customer with a lovely smile,very passionate about her work. I would definitely recommend Malani Jewelers to all my friends and family!"
"Malani Jewelers is a great place to buy quality jewelry (22 kt gold and Precious gems). They also have great service. I received my purchases quickly and was very satisfied. Seema helped me and she is a gem. I will definitely buy from them again. "
"hi, this is shewta, my recent purchase with malani jewelers was very satisfactory. the ruby necklace set I bought was very elegant, there were many unique designs and price was also very reasonable when compared with other jewelers. i recommend all my friends and family to shop with malani jewelers and have the same experience which i had."
"Exceptionally great customer experience at Malani Jewelers, Daya & Veena are exceptionally good, patient and courteous staff. My family and I would like to visit again and get help from the same representative .Daya & Veena are very, professional & knowledgeable staff. I would definitely recommend Malani Jewelers to all my friends and family! "