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5/5

2022-01-27

Great Service and Selection

"i have been a customer for over 10 years! recently, I had a minor issue with a Tweeter i bought, it was resolved in a timely and efficient manner.

Great company to deal with, Barney, Cindy and especially Adam are a great asset to the company and primarily to us the customers.

keep up the great work.
"

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1/5

2021-03-23

AWFUL CUSTOMER SERVICE AND BUSINESS PRACTICES

"Sold me a faulty UMIK-1.

I told them it was dead on arrival and they won't accept it back.

They are ignoring my emails. David at Madisound has been awful.
"

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5/5

2020-06-15

Exceptional Company!

"Five Stars!

I’m a big fan of Madisound. An owner, Adam Johnson, is completely honest, deeply knowledgeable and very helpful. I’ve dealt with Madisound since 2014, and, if they have what I need, I order from them. In addition to Adam’s merits, Madisound’s prices for parts are better than I’ve found elsewhere.

My first Linkwitz/Madisound project was the LXmini speaker system; I bought the drivers, DSP and wood parts from Madisound. I’m now adding the LXsub4, which is a dipole woofer system; it will replace an 18” Velodyne servoed sub. As before, I bought drivers, DSP and wood parts from Madisound. LXmini + LXsub4 = LXstudio.

If you’re not familiar with Linkwitz Lab and Siegfried Linkwitz’s superb, world-class loudspeakers, you can peruse his extensive and educational site at: https://www.linkwitzlab.com. As far as I know, Madisound is one of only two sources of kits for Linkwitz speaker systems on the planet, and the other is in Germany. Adam is the Linkwitz expert at Madisound.

Unless you’re a cabinet maker and want the project, I highly recommend the flatpacks for both the LXmini and LXsub4. The sub4 flatpack is tongue and grove and is very precise. (Mixed news for me, the pieces are sufficiently precise that the expensive clamps I ordered from Amazon for the project weren’t really necessary.)

 Bill McDonald
"

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5/5

2010-10-07

"I live in the UK and ordered 2 x Scan-Speak Aperiodic Vent (SSV), as they're not available in the UK.

I found the site easy to use and the order process quick and was happy to find that my order could be delivered to my work address (something some UK companies won't do) and accepted Paypal for payment.

The delivery price of $29.99 seemed reasonable so I placed my order.

I quickly received a conformation of my order and soon after another email informing that Madisound were going to REDUCE the postage costs! I couldn't believe it, I order quite alot online and have never had anyone inform me that I'm going to reimbursed a postage cost as the supplier had found a cheaper courier-this really is 1st class customer service and I will certainly recommend Madisound to everyone!

10/10
"

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Verified
5/5

2009-12-04

"I have placed 4 separate orders with Madisound between April and November of this year. All were perfect. Items always exactly as advertised and shipped very quickly. (Shipping can be a little pricey though.)"

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Verified
5/5

2005-11-04

"I ordered a pair of tweeters and a few speaker box accessories (grill cloth, fascia fasteners). Everything arrived promptly and in suitable packaging."

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Verified
5/5

2005-08-14

"I just received my third order from Madisound. Each time has gone very well. Prompt shipping and excellent packaging. Shipping charges are very reasonable. Highly recommended."

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Is easy to do business with
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Is committed to quality products and services
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Overall customer service
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Customer service resolving problems
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Customer service being knowledgeable
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Customer service being trustworthy
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Customer service being easy to reach
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability