"Great experience with Madison Seating, very fast shipping and a nicely designed website. I had a technical issue with a chair and the customer service team responded very quickly to resolve my concerns and had excellent communication overall - definitely gave me the confidence to recommend them to a friend and order again - 5 stars.
"I have been getting Steelcase chairs over the past year from Madison Seating and all has been good. On my last order 16 Leap V2 Steel Chairs when the came in 2 of the chair were damage. I E-Mail Madison Customer Service they reply. I was able to use the two chairs replace parts making one good chair. Then Madison replace the other chair with a new one. Madison advise me to keep the broken chair for parts. This was all taking care of in one day.
Technical Support Admin
Brethren Mutual Insurance Co."
"We received a chair with a faulty lift but after some back and forth with costumer service they offered to ship a new chair for free which was the ideal solution."
"We were outfitting our office with new chairs $$$$$$. Luckily, we found Madison Seating and they had the exact chairs we wanted at less than half the cost. Free shipping (the other company wanted a lot of money for freight). One of the chairs arrived damaged, I provided the Customer Service with a few photos and they are replacing the chair.
Great prices and service. Just make sure if you order a chair and you don't know if you like it that you adhere to their return/exchange policy.
Would recommend and use again-"
"A colleague recommended Madison Seating leading me to a purchase. I was wary about buying a chair without sitting in it, but my colleague said he loved his chair, so I did. The chair arrived two days earlier than expected but both arms were broken. In the packing info there were instructions for reporting damage. The options were to call or email. I called and the customer service person told me to send an email instead. Kinda weird. Why not just make clear instructions to email? Regardless, I sent the email and they're sending me a replacement. Easy peasy. Assuming the replacement isn't also defective, I'd say this was a good deal with a company that stands by their product."
"This place is HORRIBLE! I ordered a new Herman Miller Chair for $690. The chair came used and worn. I requested a refund. They didn't want to accept a refund for the chair and said it was an "open box" sale which is why the price was "only" $690. The website made it look like a BRAND NEW chair. No where on the site did it say "used" "open box" or anything like that. I called BS on the deal and said I was going to leave feedback regarding this purchase. They told me to file a complaint with their lawyer. Finally I got them to accept the return, however it cost me $160 to ship the product back to them and then they charged me for original shipping and a restocking fee. I ended up getting back from them $540. After my shipping charges this entire BS fiasco cost me $310 for NOTHING! BUYER BEWARE!! THESE GUYS SELL CRAP AND TRY TO SLIP IN UNDER THE RADAR!!! DON'T PURCHASE FROM THESE GUYS, THE PRICE IS NOT WORTH IT."
"I have purchased chairs from Madison Seating multiple times for my office and the products have been delivered as promised. There has only been one issue but the company responded within hours of my email with a solution where the benefit was to me, the customer. I am very happy with their products and service and will continue to use them for our seating needs."
"I bought a Aeron chair for work, and it arrived without adjustable arms, even though the info online led me to believe it did. When I contacted customer service, they ended up sending me 2 new arms to attach myself, with no instructions on how to de-assemble or re-assemble them. The process was quite intricate, and they didn't even end up being attachable. It seems like no matter what I tell this company, they refuse to help me. When I buy a $500 chair, I don't expect to have so much trouble."
"I have purchased Criterion chairs from Madison Seating for offices in New York, and LA for a number of years. They are always helpful, and will resolve any issue quickly. The chairs are fantastic quality for the price. Highly recommend!"
"I have purchased from Madison now for four years, making six purchases total. Great service, the chairs are very well priced and work great. In the one instance where a chair arrived damaged, they promptly exchanged it right away. Very happy with their offerings, typically my first stop for office chairs. "
"I ordered two chairs from Madison seating. One of the chairs was not functioning properly and not holding the setting that I needed. I wrote to Madison seating and they responded immediately to tell me they would replace it. No hassle."
" I ordered a Leap V2 chair. It arrived when promised and looked brand new - even though I knew it would be refurbished . I could not get the height to adjust properly, but support responded very quickly to my email, made some suggestions and immediately sent a replacement part when it appeared there might be a mechanical issue. Since the issue could not be immediately resolved, they are now sending a replacement chair. As a business owner, I know things sometimes go wrong. The measure of a company is how they deal with the problem and I am quite satisfied with Madison. "
"While the shipping time was extended, the chairs we ordered were delivered in good shape except for 1 which they are sending a replacement at n/c and not requiring us to return the damaged chair. We plan on ordering from them again."
"I recently bought 5 Leap Chairs from Madison seating. They were all delivered within two weeks. One of the chairs was broken, but customer service was quick to offer to ship a replacement chair within minutes. Highly recommend talking with them if you have any problems with your order!"