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5/5

2005-01-31

"Rick and Laurie run an amazing business, dedicated to Mac and to their customers. MacGurus combines knowledgeable support with innovation with superb customer service-- and all at competitive prices. This is the kind of operation worthy of support with repeat business."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
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Is consumer focused
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Likelihood of customers making future purchases
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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being knowledgeable
Making decisions on their own
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
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