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Return/Replacement policy:
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Verified
1/5

2004-12-23

"I ordered a compact flash card from MyPCMax on 12/8/04 with 5 Days Select shipping. I received an order confirmation from MyPCMax the very same day. However, as of 12/23/04 (15 days later!) my order has still not arrived. A couple of days ago I tried to contact the company, but their Web site is down. I have absolutely no way of contacting them! This is very frustrating, and I will never purchase from MyPCMax again (if this company even exists!) and would definitely not recommend them to anybody else."

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N/A
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
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Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
N/A
Delivering products on-time
Overall technical support
Being trustworthy
Being easy to reach
Making decisions on their own
N/A
Resolving problems
Being knowledgeable
N/A
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
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Verified
4/5

2003-12-02

"Ordered a Ridata 512mb compact flash card after finding their price to be about the best around. Ordering was simple and the item arrived without a hitch. I'll definitely check out this company as a viable option for shopping in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2003-09-26

"DO NOT BUY FROM THEM!! I ordered 100 DVD-Rs for my video busness. After about a week and a half I started getting complants from my customers. I found that the DVD's were defective.

I've left messages (they don't answer the phone)and they will not respond. Thier email account are bogus (they get returned saying not valid) AND try flicking on thier return policy information on thier web site and instaed it gives you thier privicy policy. Nice.

I'm working with my credit card company and am going to report them to the BBB
"

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Overall product shipping and delivery process

2/5

2003-09-05

"Ordered with 5 day shipping, received merchandise after 8 business days with no notification of any delays. Merchandise was defective, so tried to email and call mypcmax using the contact information on their site. All the email addresses (orders, information, etc) that I tried bounced. After calling the 1800 number and leaving a message, I never received a call back. Eventually I did reach someone through that number after several tries at different times of the day. Despite that the policy on their site states that I need return authorization, the gentleman suggested that I pack it up and return the product for a replacement (although I never gave him my name, didn't receive any type of return code, etc). We'll see what happens next..."

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

1/5

2003-08-01

"CD-RW 54X32X54 Internal is what i orded but i got a 52x32x52,with the same # on it, also ipaid for 3 day shipping and got a week later not counting the weekend..beware of them!!!!!!
"

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Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
N/A
Overall customer service
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-06-27

"They were fast and efficient. I was a bit confused due to the 2 websites of this store. One under Yahoo and the other by itself.

I tried to add more things to my order after I ordered but could not accomplish it.

I'll buy there again.

Thank you.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site

5/5

2003-05-08

"I am very satisfied with my order. Purchased a Transcend Ultra fast 30X 512MB Compact Flash card. It showed up on time and in perfect condition. I would buy from this Company again. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
N/A
Web site being easy to use
Speed of web site

5/5

2003-04-13

"I ordered a RIDATA 256mb CF card from them on April 7. I received it on April 12. I almost regretted ordering it after I read a couple of comments left on this site. It looked like hit or miss with this company. Well, I got a good deal on this CF card. It was shipped right away and it works great! Count me as a very satisfied customer. "

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Likelihood of customer recommendations
Overall product shipping and delivery process

2/5

2003-03-03

"Ordered APACER 256MB PC100 SDRAM. Memory turned it to be bad. Emailed the vendor twice. No responses. Finally called the phone number and got a hold of someone. Returned the item. Vendor promptly refunded our credit card. However, they did charge us for shipping, which soured our opinion.

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
N/A
Is trustworthy
N/A
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
N/A
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

1/5

2003-02-08

"Ordered Ridata 128MB CF card that I needed to photograph a wedding. Kept waiting & No card. I emailed numerous times & not one reply. Tried phoning & no answer. Customer service is nonexistent."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Delivering products on-time
N/A
Delivering products damage free
N/A
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
N/A
Customer service making decisions on their own
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

3/5

2003-02-04

"Did not receive the product I had ordered. I had no problems returning the item and received a very prompt refund (including shipping charges)."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-01-12

"I've ordered twice from these guys with no problem.

First I ordered a Ridata 512mb Compact Flash based on their rating at Yahoo.com. The second time I was a little bit hesitant because of the somewhat low rating at this site. Well I ordered the same card again and no problem. I can't speak for the others, maybe I got lucky, but I got my Ridata CF cards for the best price around and shipped quickly.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

4/5

2002-11-28

"I have bought 3 hp optical mice seperately from these guys over a period of 2 months. Every mouse was delivered slightly faster than I expected. The only complaint that I have is when I called to find out about a mouse that I thought I had ordered, but hadn't, there was no answer at the phone, and I heard a message saying the mailbox was full and to call back later. A couple days later, after trying more than 10 times, I finally got through and found out that I hadn't actually ordered the fourth mouse. All in all, I would most likely order from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Resolving problems
Being knowledgeable
Being easy to reach
Being trustworthy
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

1/5

2002-11-27

"Bought two 512mb Ridata cards.
Both Bad.
Did not return repeated phone calls.
Did not respond to Email.

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
N/A
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
N/A
Speed of web site
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Web site being easy to use
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2/5

2002-11-17

"Flash cards were ordered on 11/8 and 3 day expidited shipping was specified and paid for. I talked with them 4 times during the week and they were unable to even tell me if my cards had shipped or not."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being trustworthy
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability