"Short answer is don't buy from this company. Yes, they are a real company, but they don't care about the customer. Well, they don't care about you and me. Seeing as how MRO center is also know as Maldon Holdings (who supplies some big corporations), they probably don't care enough about you even if you spend a few thousand at their store to return phone calls and emails. They do not have any type of usable customer service. No one answers the phones (or returns your call when you leave a message), contacting them through various emails gets you nowhere (in fact the main email they list for customer service isn't even valid-emails will bounce if you send anything to it).

It has been a month since I placed 2 orders, and I haven't heard a thing from them. That is in violation of the FTC's (Federal Trade Commission) Mail and Telephone order merchandise rule (which also extends to include orders over the internet), which states that if a product is ordered, and it goes on back order (like almost all reviewing here have had happen) then the company must either cancel the order or receive your permission to wait for the back ordered item to come back into stock. They should be held liable for their breaking of Federal Trade Regulations.

They also have charged me for the orders I have made, but don't even have the items, or have them shipped yet (another thing they should not be doing). Completely unacceptable. I will be filing a dispute with the credit card company, as there is no way to contact their customer service to cancel my order! This is unbelievable that a business is run in such a poor manner!

I urge everyone who has had a problem with them to file a complaint with both the BBB and the FTC. The more complaints logged against Maldon Holdings (MRO center), the more likely the FTC is to do something about this shady business.

Again, do NOT BUY from this company!"

"MRO Center had my order on back order for 3 weeks. Did not get a response by leaving a message on their answering machine nor did I get an email response. Eventually, after 4 weeks I put the charge on my credit card in dispute. They charged my card one week after I placed my order and did not have the item in their warehouse. Good thing I used a "secure number" from my credit card company. I am very dissatisfied with MRO Center for customer no-service and for charging my credit account for a back order. "

"I e-mailed them 4 times, left 3 phone messages and actually spoke with someone 3 days ago, who was going to get back to me that day or the next morning. No response. They hit my credit card 11 days ago. No communication at all. I stopped payment today after giving them 3 days to respond to e-mails and phone messages. It is a scam company. The 5 star ratings were probably written by someone overseas, obvious BS. Zero stars is not available."

"Scam!!!! Stay away. They have no intention of shipping you the product."

"I ordered the item on 28 Jan '13. I received about 8 duplicate emails confirming my order. MRO Center was obviously having problems with their automation. It is now 25 Mar '13 and I have not received a tracking number, order update, expected delivery date, notice of back order or any correspondence whatsoever from my friends at MRO Center. They have stopped answering the phone and my next move is to dispute the charge with my credit card company. Fortunately for me the item was under $6.00 so there is no great loss.

I will NEVER purchase another item from this dysfunctional company again. If there were a 0 star option I would choose it because 1 star is too high."

"Useless.

I placed and order on 2/28/2013 for a socket.

I did not receive a response. On March 20th I went to their site and submitted a query about the order and included my name, email, and order number per their form.

No response.

These guys are useless. It bothers me that I gave them a credit card number for this order.
"

"DO NOT DO BUSINESS WITH MRO! I placed an order online 3/11/13. A charge was made to my credit card the next day. I have yet to recieve the items or a confirmation that my items were shipped. No one answers their phone or returns messages. STEER CLEAR OF THIS COMPANY."

"I ordered an item on 3/11/13 and spoke to a guy named Edgar..."so he said" I provided my CC information and a confirmation was sent to me moments later. For the last week, I have been trying to call several times a day to no avail. They will not return my calls or e-mails. My Credit Card was charged but never received the item.

I cancelled my card yesterday as so they do not have access to my information anymore. This was after I reported them to my bank to dispute the charge.

I then looked them up and found out that they are NOT even Accredited with the Better Business Bureau !!! I then Googled MRO Center Scams and saw a plethora of complaints about them.

It's my understanding to run a good company you should have good communications with your customers. I suspect this is a couple of people scamming unsuspecting people out of their money. "probably from their couch while watching Oprah Winfrey"

I read the bad reports on this site and then all of a sudden you will see 3 to 4 Five Star reviews. I suspect this is themselves writing these good reviews. Or their friends. Its a bogus company. Read between the lines.

I just noticed that when Five Star reviews are written, they are in chronological order meaning they are written like once a day for 4 days in a row. The only Good reviews that are written are from MRO themselves !!

I just clicked on 17 random items on their website and everything said OUT OF STOCK !!! I'm thinking of getting some of my Biker Pals and have a personal visit with these people. "

"Big time scam, charge your card before shipping, never have the items and no refunds. All phone lines are tied to message machines and never return calls. Stay far away from these thieves."

"I made an order a month ago in Feb. 2013 but has not received it at the end of March. Called two weeks after ordering and was told the order could be delivered the following Monday. I called two weeks later but never went through. I left voice message and email to cancel the order but never got reply.

I agree with some reviewers that MRO Center is not trustful site to do business with. Stay away from it."

"I believe this company to engage in fraudulent activity.
I ordered an article back in August. Although the product was not in stock, they charged my credit card. When I enquired about this, they faulted a clerical error, but did not refund my money claiming the item would soon be restocked and shipped.
After months of emailing and calling, I received a message saying the item thad finally arrived and would ship to me for a shipping price almost three ties the value of the product even though they had on several occasions assured me that it would ship for free.
when i came up with a different shipping address to lower the transport cost, they told me that all of a sudden then product had been sold to another customer.
At this point I demanded a refund.
That was five weeks ago.
In hindsight I should have known that their advertised price was too good to be true, but still...
DO NOT BUY ANYTHING from them!"

"I placed my order last Monday (01/28) and received it today! I had to wait a few days because the tool was not in stock and it was acceptable for me. Even with the wait, Overall the best value for the price."

"The MRO Center has provided me with highest level of customer service of any of the vendors that I order from, including Grainger and Johnstone. My in-stock orders have been handled expediently and items were shipped adequately protected. My last order was for an item that was not currently in stock and in my chosing to benefit from the excellent pricing and the free shipping I ordered based on MRO Center's estimate of when I would receive the item. Elizabeth Mullins of the MRO Center provided me with an extraordinary level of service in response to the additional follow-up questions that I asked via e-mail. Both Elizabeth Mullins and the MRO Center are "World Class" service providers and my choice from now on! I highly recommend the MRO Center to everyone and wish to commend the abilities of Elizabeth Mullins to all. Simply the best! "

"Its a good company! Thanks MRO"

"I was surfing the web for Bosch DLR130K and I came across MRO center.I was hesitated because some of the reviews here but I decided to give it a shot, so I placed my order 3days and received it today. I also ordered CDI Torque 10002MRMH and some high quality tools. The overall process was smooth I didn't have any issues or problems.
I spoke the their customer services to ask about product specifications and they were very helpful.
I will definitely order from them again
To answer your question below: No, MRO Center did not ask me to write this review or even mentioned it."