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Verified
5/5

2005-03-31

"These folks don't appear widely known on the net so I felt like I was taking a bit of a chance when ordering a new computer system from them but I did want something a little different from the usual brand names. You might be plesantly surprised at the value they offer in their system specials.I paid a little extra to upgrade the case and was also pleased to find thigs like operating system, modem, shipping, etc. were included. I would buy from them again "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
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Being knowledgeable
N/A
Being trustworthy
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Being easy to reach
N/A
Resolving problems
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Overall customer service
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Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service being knowledgeable
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Customer service being trustworthy
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
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Verified
5/5

2004-12-26

"Very good service and great shipping time.They were very quick to correct a problem i had with one of the computers i purchased. I rate them very highly and will do business again with them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability