"Great and wide selection of products."
"I appreciate that the website is easy to use, and I can easily select products I often order. It makes me want to purchase more frequently, instead of dreading the process! Thank you!"
"This is a 100% real opinion based on my buying experience on this shop. TL/DR: My review in 3 words: buy somewhere else.
The story: I made an order on their shop 45 days ago. Never arrived. The tracking code still says it is in somewhere in the delivery chain.
What was the answer from their customer support? They basically told me that it was my problem because I chose the default shipping option (11€) and not a more expensive shipping option (What?). You do provide a default shipping option that is basically a lottery? Amazing…
Now, I want to make clear that:
1) I ordered from Spain. They DO claim to ship here on their website.
2) I haven’t received any notification from our customs. I would (in 3-4 days) if the order had got stuck in Spanish Customs. So it IS NOT in the customs
. 3) They haven’t even reached the courier to ask for my order.
4) The last email I sent to this shop was sent more than 10 days ago. Never got a response.
5) In the previous emails I sent, it took forever for them to even answer.
Absolutely poor experience but, the worst part was not losing the time and money, but their totally unprofessional response and their total lack of respect for EU regulations in terms of customers rights.
It may be different if you buy from within the US. I don’t know. But if you are buying from abroad, find somewhere else. This is one of most uninspiring buying experiences in more that 15 years buying regularly online. They make the Chinese quality standards seem top notch.
If anyone want further information about this, you can contact me at any time. I will be happy to provide the emails received from them where you can check the dates I am talking about.
"All of the products I was looking for were on the website. With good sales and plenty of product options, this was an easy way to shop for many health related products. "
"I like that I can rely on Lucky Vitamin to find products out of stock elsewhere. The good thing is that they let you place the order if the product is back ordered, so you can take that off your list and have the confidence that it'll show up at your door when it's available. "
"Great prices and products! Satisfied Lucky customer. Thanks Lucky!"
"Easy to Use, the internacional shipping costs could be more explicit."
"I was looking for specific Cleanwell Natural Hand soap with Botanical oils, and was surprised to find out that Amazon didn't carry it, but LuckyVitamin did! That got my attention, and I have been ordering cleaning products from them ever since. I especially like how they pack orders for delivery: just the right amount of packaging/padding material: nothing ever spills with minimal possible plastic waste"
"As usual I picked brands I needed and in the amounts I wanted which was great and I save a lot of money!"
"Always great products and speedy delivery! "
"I like that the checkout process is easy to edit and quick to checkout. Great online search functions, easy to locate items on the website. Do a consistently great job with packaging, have never received any glass items broken or damaged."
"it was an excellent experience!"
"Fast shipping (I live only a state away from their facility though) , great customer service. Only bummer is that sometimes products I like are removed, or have a new requirement to buy 4 at a time (not ideal for lotion). Love the customer reviews and huge company info section."
"It is great that Luckyvitamin is serving people in India. I love this website. Need little bit support in proper delivery of consignment in India.
Thanks a lot"
"Thank you for supplying us with Child Life products. I have always been pleased with the customer service provided and the website is user friendly. "