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Product & services pricing
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Verified
5/5

2007-10-05

"STAY AWAY!!! These people are nothing but low life Scum! they were/are running their biz out of a personal residence in New York. (http://donwiss.com/pictures/BrooklynStores/h0171.htm) and then a fake store front (http://donwiss.com/pictures/BrooklynStores/h0169.htm) .. luckily, I only lost 24 bucks with these A$$holes... others lost thousands... drop aline to ****@**** . . I'm sure he would like to sell you some thing. the D!CK."

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Likelihood of customers making future purchases
Overall product shipping and delivery process
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Product Returns/Refunds/Exchanges

Verified
1/5

2005-03-23

"Terrible customer service. I was not notified until after the purchase that my item was out of stock. Seller did not respond to five of my e-mails. "

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Overall quality of the company
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Verified
1/5

2004-11-15

"Placed an order on 10/29. They sent a confirmation email. All the telephone numbers on their website and correspondence are
disconnected. They took my money, NO problem but refuse to respond to my
numerous emails and STILL NO MERCHANDISE! This was a gift for my niece,
which I ordered and paid for. DO NOT BUY FROM THEM. THEY ARE A FRAUD!

"

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Overall quality of the company
Pricing of products and services
N/A
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Resolving problems
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2004-10-19

"Bought NH900 Hi-MD unit with an extended warranty.
The Unit came in but the extended warranty did not.
I had been given the run-around all this time.
They even said that it was on its way but never got it.
Do not buy from this merchant!!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use