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Product & services pricing
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Verified
5/5

2007-05-23

"Company had best price I could find, but had a problem with their website not updating or processing my order. Got an immediate response to my e-mail in regards to the problem. Not only was I informed within hours that they were working on the problem, but they also listed the item I wanted on ebay so I wouldn't have to wait for the site to get back online. Item shipped quickly and was well packed. Incredible customer service!"

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Verified
5/5

2006-10-20

"I highly recommend business with this store. I have bought twice and have been fully satisfied with both purchases. The owner is friendly, curteous, customer service oriented, and is willing to do what it takes to make a smooth transaction on both ends. I have no complaints and would buy from this business again in a second."

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Verified
5/5

2006-04-28

"Great Service,Shipping was very fast.Packing was exellent. Quick response to e-mails.Would definetely purchase again from them. AA+++"

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Is committed to quality products and services
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Verified
5/5

2006-03-30

"Great service. Great product. Item shipped when promised and arrived in timely manner. Packaging was excellent. Quick response to e-mails. Would definetely purchase from again! A++"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
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Being trustworthy
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Being easy to reach
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Resolving problems
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Being knowledgeable
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Making decisions on their own
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Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site