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Verified
1/5

2005-11-12

"I first purchased from Livewarehouse.com back in Dec 2004, and that was my last. Although, this is my first review for them, b/c I have been sending emails to there rma department from Jan 2005 till April 05 and gave up and didnt know where to write a review. I purchased a DVD+/-R from their inventory, it was DOA, and went through the neccessary steps to have it repaired or replace, ie :First, recieve notification from manufactur of defect, then contact rma department of Livewarehouse. The manufacturer confirmed the defect, and i repeatly emailed the rma dept as instructed with 15 emails over 4 months, with no reply what so ever. So, i am left with a peice of junk. Too bad to, b/c i spend $5000 to $7000 a month on computer parts as I am owner of a substantial computer repair and reseller business."

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Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
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Verified
5/5

2005-03-31

"Excellent as always! Fast, affordable and great customer service...Will order from again!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
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Verified
4/5

2005-03-24

"Live Warehouse continues to be my sole source of certain bulk and OEM items at the right prices. I've never had a problem with out of stock items or slow order handling. I don't buy everything there, and I don't like the anti-Mac wording of their customer service rules manifesto (even though everything I've ordered from them has gone on, or into, a Mac with zero problems), but I'll keep coming back until they don't carry these specialty items."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
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Being knowledgeable
Being easy to reach
Resolving problems
N/A
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Overall web site
Web site being easy to use
Web site reliability
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Verified
5/5

2005-03-23

"Optical mouse arrived in good condition and good speed of delivery. Exactly what I wanted, good price and easy online ordereing."

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Is committed to quality products and services
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
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Being easy to reach
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Resolving problems
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Making decisions on their own
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Verified
2/5

2005-03-23

"The case I ordered was received with front panel plastic hold downs broken. Panel was loose, not attached. However, the cost for reshipment back to you would be more then what the case cost, so I had to keep it. Also, the serial number was no where to be found, and it was needed for the rebate. I feel the quality of service is poor, so I doubt if I will be purchasing any other cases in the future. If this had been a more expensive case, I still would have had to pay for the shipping cost back to you for repairs, which I don't agree with. If I received it broken, it should be repaired, at your cost. Also, it was NOT damaged in freight, the shipping boxes (inner and outer) were both in good condition. The case was in a damaged condition inside the box, apparently shipped from your warehouse that way. I repaired it best I could. thanks. "

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Verified
5/5

2005-03-16

"The seller worked fine. The product was delivered in time. No problems in packge. Hassle free. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
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Verified
5/5

2005-03-12

"Product received was brand new and arrived in a timely fashion. Your representative, Mike Manley, was professional, responsive and kind. Thank you and I would love to do business with you again!"

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Verified
4/5

2005-03-11

"Great Stock, but few shipping method in my case only USPS... eventhough shipped same day"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
N/A
Overall technical support
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Making decisions on their own
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Being knowledgeable
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Resolving problems
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Web site being easy to use

Verified
5/5

2005-03-05

"Great company, received item quickly very professional.

Thanks
Jackie
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being trustworthy
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Making decisions on their own
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Being knowledgeable
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-03-04

"Was very pleased about the quick delivery after purchasing mouse. Optical Mouse was listed as a used product however, the usage was very limited. Could hardly detect any prior usage. My husband, which I purchased mouse for, could not tell it was not brand new. Very Pleased! Will order from LiveWarehouse.com again!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Overall customer service
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-02-18

"Just what I needed. I couldn't find this anywhere. I even went to a computer company and they didn't have any in their store. Very fast shipping. Would do business with again."

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Verified
5/5

2005-02-16

"Excellent price and great communication. Item arrived right on time. Thanks so much"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
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Being knowledgeable
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Verified
5/5

2005-02-11

"Simply looking for a good deal on a cheap optical mouse, Amazon recommended LiveWarehouse as a reseller. This seemed like a good idea, especially since they were near where I needed the product delivered.
At first I was confused about getting a slightly different product (essentially the same, but different color), but more worried about a missing part (USB to PS2 converter). However, one quick e-mail provided a solution; the missing part was sent as soon as they were notified, and recieved the next day.
LiveWarehouse provided excellent customer service and a decent price: I would definitely buy from them again if the need should arise.
"

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Verified
5/5

2005-02-03

"I bought a keyboard.
The communication was great. I liked that I received the FedEx tracking number. The item was well packaged. Fast delivered and it is in a very good condition. A teammate liked it a lot and asked me to buy another for her.
I definitively buy again from you.
Thank a lot.
"

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Is committed to quality products and services
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process

Verified
5/5

2004-08-20

"Ordered a SB Audigy from them. Everything came as expected, and I am satisfied."

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Is consumer focused
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Is easy to do business with