ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5
5/5

2023-07-10

Above and beyond.

"I purchased a mini lathe from them and I was not disappointed at all. It's packaging was worth the cost of shipping in and of itself.The speed of it arriving to my front door was everything they stated to the "T". I have since purchased other merchandise from them and their quality of service is above and beyond. I called and talked with an actual technician who knew a ton about tmy lathe specifically. Answered my questions and stayed on the phone until I had no more questions. I am happy to say I am a customer for life. Highly recommend doing business with them."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2015-05-12

"A trustworthy vender of fine machining tools. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2013-08-03

"I had a larger order which required freight shipping. Order confirmation was same day and their freight carrier shipped on time. No nasty phone calls, just the EMails you need.
Packaging was perfect and no damage during transport.

I had two warranty cases, which were resolved in an absolute professional and timely matter.
To summarize this, the business ethics of littlemachineshop is outstanding.

I have to agree with all the other reviewers. With top product quality this is a recommended store.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-07-27

"I've ordered from the LittleMachineShop several times. This time was as good as the past experiences. The quality of the merchandise is excellent for hobby tabletop machine work. Shipping was fast and the staff is quick to answer questions. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2005-02-21

"I placed an order for several parts including one that was specifically stated to be out of stock and that it would ship by the end of the month (January).

At the end of the month I asked to make a couple of changes to my order. The changes were made with no problems and everything shipped as promised.

The people were very responsive to emails, especially Chris the owner who takes an active role in making sure everyone gets the service they deserve. Kudos to LittleMachineShop.com.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with

Verified
5/5

2005-01-21

"Excellent company to do business with. Shipped the same day I ordered. The only item that was backordered shipped within a few days and no freight charge on this item, which weighed almost 30 pounds. I will definitely do business with them in the future. On top of the service, all the products I ordered were top rate."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site