"Ordered a light and returned since it didn’t work for our home, but they never returned the money. Responded the first few times and no more response anymore!! This is a blatant fraud. They should be taken down. "
"Four "stainless steel, black matte finish" solar path lights sounds too good to be true. And it was too good to be true. I ordered these for $70 (free shipping) and received four PLASTIC solar path lights, dark bronze. Complained to customer service (admittedly quick and polite response) and was offered free return (a hassle) or a 15% refund. The refund would take days, so I opted for a return. Although the item was shipped from California (I'm in Oregon), return packages are shipped to New Jersey via UPS GROUND. Then, the refund has to be reviewed by accounting. Other customers have complained about slow refunds, and I can see why. So, Lights.com does fraudulent advertising (stainless steel vs. plastic), and is slow to provide a refund. Buyer Beware! "
"I bought some candle holders to go along with my tapper candles. I would have to say the company is great. I placed my order and made a mistake with my shipping address. I received a call from someone to help me correct the issue with my address. My order was shipped out the same day I ordered it and got it a couple of days later with free shipping. The candleholders were of high quality very sturdy and my tapper candles fit perfectly. I would totally recommend this company because of how fast and efficient they were with a quality product. "
"I recently ordered some lovely candlestick holders from Lights.com, they're great quality for the price and arrived super fast! I have some taper candles that I've been wanting to use with my Thanksgiving/fall decorations and these candle holders work really well and fit my candles! Very happy with these and excited to use them in the future."
"I ordered a table lamp from Lights.com and I'm loving it! The price was great, but it looks expensive. I will definitely buy from them again!"
"Love the look of candles, however my new apartment doesn't allow wick candles so I bought the a set of the Infinity Wick candles after seeing them on Instagram. They're fantastic and super bright, the perfect alternative to standard wick candle!"
"I got a really cool statement flush mount light for my new bathroom. It was super affordable and I get compliments from guests all the time! It feels good to shop at a smaller business and know I’m getting a high quality product."
"I found Lights on Pinterest while searching for realistic flameless candles for my apartment. I am so impressed with the quality and how realistic they look! The packaging was super cute and the shipping was free and fast. I’m so glad I found them"
"Bought 3 new pendants for my kitchen island. Love them! Look great and were so easy to install. Coming back to get my bathroom lights. "
"Every month we get a ln email that our order will be delayed another month. When it suppose to be delivered two months ago.
Their website all along and currently says "in stock" on the very item we ordered.
Unreliable and unworthy of doing business with this company. "
"I wasn't expecting much because the lighting is really affordable. But the quality is great and seems like it will last. The packaging was also impressive and came with great instructions. Love that it shipped free too!"
"Saw this on Instagram and I needed it. Arrived in 2 days and was super easy to install. "
"I received a chandelier that had clearly been returned and re-packaged. The box was damaged/re-taped, and it was missing crucial parts including the canopy, chain, and other hardware. I called the company and they e-mailed me a return shipping label. I had to go to the hassle of re-re-packaging it, driving to a FedEx location and shipping it back. (not to mention needing to find another light) It's been sitting at their warehouse over a week and I still have not received a refund or any communication from the company about the status of my return. I have reached out 3 times now and keep getting the run-around. Very poor customer service. Would not recommend."
"Still waiting for product over a month after ordering. Would not have ordered if I knew it was chinese crap shipping from china. not even us based product."
"These reviews here can’t be about the lights.com that I dealt with. I bought two boxes of the white flameless resin taper candles last December and I could finally stop my search for the perfect candle. I just ordered another box and got them last Friday.One candle did not work so I reported that this morning to customer service and already a replacement is on the way. The woman on the phone could not have been nicer. These candles are truly great. No wires. Bulbs that are just bright enough to be seen from the street and flicker beautifully. The batteries last a very long time. The remote is cool. So this is one of the best purchases I’ve made in quite some time and definitely is one of my best customer service experiences."