ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
1/5

2006-06-10

"Placed an order for some Recessed Lighting Baffle/Trims on May 27. Website stated that the order would arrive in 7 - 10 days.

Called on June 7 and was told the item would be shipped in 2 days. Called on June 9 to confirm the shipment was en route and was told that the order wouldn't come in from the manufacturer until the 12th of June.

My credit card was debited immediately when I placed the order, but no one followed up via e-mail or otherwise to inform me that the item was backordered.

Needless to say, I cancelled the order.

The weirdthing is that the company is in the same county as me, so the shipment via UPS should have been only one day.


"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being knowledgeable
N/A
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
N/A
Web site being easy to use
N/A
Speed of web site
N/A