"Luis was most helpful when my order did not come up to expectations. He offered 3 alternatives but eventually credited me for the garment and didn’t want it returned. He was always polite and cheerful and a pleasure to talk to.
Thank you Hilary’s "
"Thank you for the understanding and the kindness Andrei!"
"Merci à Andrei pour avoir gérer et régler mon problème d'expédition. Tout est rentré dans l’ordre ! À bientôt pour d’autres achats ! B.B."
"Coruncanius Solved my issue. Went over and beyond to answer my questions and rectify my concerns."
"I had a problem with an order. I won't bore you with the issues but what is more important was the responsiveness of the customer service team, in this case, Pablo. Pablo responded quickly and efficiently offering solutions. I accepted one of the offers but then much to my surprise sent me a free replacement.
Well done light in the box. Well done Pablo."
"Good quality of items, fast delivery.
I enjoy to purchase in Light box. "
"Gute Qualität, passende Größen einfach super"
"I ordered a beautiful linen trousers, good price and service"
"It is fifth time to buy from LightInTheBox ، what make the last hopping distinguished is rapid delivery to home , no more than ten days "
"was the first time buying items from this store, but sofar my best experience. When 2 of the items didn't fit, I contacted customer care, Andrei was in charge with my issue, and all I can say is that I have received the best and friendly support from him. Thank you Andrei"
"J'ai reçu un bijou que j'ai acheter dont une pierre étais manquante. J'ai écris au service à la clientèle pour faire part du problème avec photos à l'appui en ayant aucune attente.
A ma grande surprise, moin de 8 heures plus tard j'ai reçu un courriel de Coruncanius me proposant un règlement plus que satisfaisant. Et moin de 3 heures après j'avais confirmation de la part de PayPal que le remboursement proposé etais en route...
Que dire de plus que : WOW !!!
Franchement ... merci Coruncanius !!!"
"Une solution a été trouvée rapidement suite à ma réclamation"
"CORINCANIUS
has been very friendly, understanding and helpful.
As to your company’s activities I sent him the following remarks :
It is a benefit and even helpful for Europeans to purchase products from your country !
However it is in your very own interest to set acceptable standards on quality.
In European newspapers and TV - TEMU
is a major subject right now. Due to often very poor quality of their products and policy regularly regarded as fraud.
Kind regards
Claudius"
"First time order for daughter's prom. Needed it to arrive by the middle of the delivery window. Emailed Customer Service. Rachael responded swiftly and expedited my order. The dress made it in good time and fit with a minor strap adjustment. I am extremely pleased with the customer service and high quality of the dress. I feel very confident to order more items in the future. Thank you Rachael!"
"I ordered a dress and needed to change the color of the dress. I submitted my request a few hours after I ordered the dress. RachealOneBunne emailed me the same day and informed me that my request was taken care of. Thank you RachealOneBunne for your excellent customer service. "