"Great place to get genuine oem Lexus parts at the best prices"
"I was not able to cross reference this lexus part at any other part store but I am glad someone has it. "
"the radiator was four inches short...so i couldn't use it"
"good price fast delivery but very expensive duty if you Canadian customs"
"Easy to get to what I wanted and GREAT sale Lexus"
"Won't take return saying a mechanical power steering pump and reservoir driven by a belt is a Electrical part . Stay away from this business
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"Got here just in time thanks"
"The title says it all (but I must keep typing)."
"Great site for trusted quality parts and very helpful diagrams and parts lists! "
"Very fast and good price nice"
"there was no experience,i order what i needed thats all thank you very much. it was good."
"Tracking on the package was never updated"
"The good:
I ordered four separate parts on one order. The order was processed promptly and arrived when promised.
The bad:
While three of the items were correct and the exact parts needed, the fourth was missing entirely. The packaging arrived undamaged, but it was clear that the missing part had never been in the box that arrived, as the box was too small to contain the part. The three parts that did arrive were loose in the box with no additional packaging of any kind, they were just rattling around. No invoice or packing list was in or on the box. I immediately contacted LexusPartsNow via their RMA form per the instructions on their website. I listed the parts that I had received and the missing part by part number and description. I received a response back asking for photos of the received and the packaging material. I sent photos of the parts, the box and the shipping label. They responded asking for photos of the shipping label of the box, I again sent the close, readable photo of the shipping label. They then asked for photos of the parts that I had received. I resent all photos for the third time. They again asked again for photos. The photos I had already sent were clear, in focus and the parts were easy to see and identify and the labels could be read in their entirety. I tried calling, but after 20 minutes of hold music, the voicemail announced that they did not have anyone to answer the phone and to use the contact form on the website. This was mid-morning and I'm in the same time zone as LexusPartsNow. As I had now spent four days answering every request multiple times, I gave up and disputed the charges for the portion of the order I didn't receive with my credit card company. I would not recommend LexusPartsNow as they do not handle problems well. "
“We are truly sorry to hear about your disappointing experience with your recent order. It's frustrating when a part is missing or not properly packaged. We value your feedback and thank you for bringing this to our attention.”
"Terrible.
The plastic tow bar cover part that was delivered for my Lexus was the wrong colour, black instead of the pearl white and even though it came in undamaged bubble wrap, had massive deep scratch on the face which must have been there from being packaged. Due to slight delay in delivery I’ve missed the 30 day return window and no replacement part allowed. Tried escalating to supervisor but again a big NO. Not much cost to them but big to me.
In this climate this is bad service. Their mistake but taking no responsibility."
“Thank you for the customer's feedback.In the top right corner of our website, customers can contact us via 'Live Chat' or by phone. Additionally, clicking on the 'Help Center' link in the top right corner provides instructions on how to use our website, along with relevant FAQs and policies.You can click the link below for more details.https://www.lexuspartsnow.com/service/nissan-help_center.html And after placing an order, customer will also receive an email notifying them of the RMA policy guidelines.Based on our backend record,customer's order was delivery on 02/05/2024. And customer contacted us on 03/14/2024 for wrong parts.As stated in our return policy, an RMA request for wrong parts must be submitted within 30 days from the delivery date of the customer's order. Unfortunately, it is beyond that timeframe and we cannot move forward with this RMA request.Please feel free to reach out to us at any time.
We are always committed to providing accurate product information and delivering high-quality customer service. If you have any further questions or concerns, we are more than willing to discuss them further. Please feel free to contact our customer service team at any time. Once again, thank you for your feedback, and we look forward to the opportunity to improve your experience.”
"I was very pleased with the quality of my new Lexus floor mats. They are made of thick carpeting material and the price was very good."
"The site was extremely helpful for selecting the correct part in the correct color and the shipping was lightning fast."
A rep from LexusPartsNow.com, OrderSupport, has responded:
“I'm sorry to hear about the issue you encountered with returning the part. Our team strives to provide accurate information and assistance, so it's concerning to learn about your experience. ”