"I have ordered numerous times from Leisure Pro and each and every time it is delivered on time and in excellent condition. The prices are even better than all our dive shops. They genuinely like having your business and know what they are doing. I will continue to order from here and feel confident they will handle it well. Thanks so much Leisure Pro."
"Todo el proceso de compra fui asistido por David via email y siempre tuve una excelente atención con respuestas rápidas y precisas.
La entrega del producto se efectuó en tiempo y forma.
Asi como hace casi 2 años tuve una muy buena atención por parte de Kevin de manera online y personal en la tienda, esta vez me sentí todo el tiempo asesorado por David.
Muchas gracias por todo.
"I'm new to this company having only ordered from them twice. First time from Amazon, then this last time directly. Both times I had to change my order midstream and then return certain items due to fit issues and so forth. Their customer service could not be better - by phone and by internet chat and by email. Used them all. And, that is what it is all about. No company gets everything right and customers often make mistakes in ordering - it's how the company handles these issues that distinguishes them. And so far, Leisure Pro gets 5 stars. Great job!!"
"Every time I have interacted with Leisure Pro it's been world class. For me, it's the absolute BEST place to purchase online paddling/snorkeling gear, every transaction is smooth and the CS Rep ROCK! Never, ever an issue."
"I exchanged a wetsuit that was too thin for some fins and the price was the same as the name brand. The credit was issued the next day.
I have never had a problem with Leisure Pro!"
"I bought the Suunto Dive computer and arrived very quickly. The one menu button was stuck so I called and they shipped out a different and even checked the watch to make sure all the buttons worked properly. Works amazing and the price was fantastic. I will always shop here, calling first to check the price. They gave me a great deal. Looking forward to my first dive with this great watch!! Thanks Leisure Pro!!!"
"I was initially told that my order of two pairs was on backorder...ok, but after about 2-3 weeks, I asked for an update. THEN, I was told that one pair was in stock, but the other was on backorder. I decided to just take the single pair and cancel the second. That was done. However, Leisure Pro charged me the exact same for shipping one pair as they had indicated for two pairs. The shoes, which weigh maybe 6 ounces came in a box that is 2X2 feet! The shoes took up less than 25% of space. the rest was occupied by inflatable plastic...mind you these are cloth and rubber shoes...not exactly breakable!
I feel like I was overcharged on shipping and that I was not informed up front about actual status of my order. I will probably look elsewhere for equipment in the future.
Ok..after my complaint about being charged the same for shipping one pair the same as for two pairs, they refunded me the entire shipping bill. Kudos to them for that. I still think that they were deficient in not telling me about the true backorder status initially. They did try to make order good."
"Great selection, prices, and delivery times. Always willing to go “above and beyond” when it comes to customer service. I recently purchased a dive computer that didn’t meet my needs (my error; not Leisure Pro’s). They have a straight forward and “no hassle” return/exchange policy that they really do conform to. Following my return, I purchased another dive computer from them that perfectly matches my preferences. I highly recommend Leisure Pro!!
"Leisurepro engages in unlawful bait and switch practices. I purchased two items (Scubapro Premium Boat Coats) that Leisurepro.com advertised as being in stock. They charged my card for the full amount, but the next day emailed me with a receipt that said they were backordered (and not due to be in for another month . . . well after my planned trip). Mind you, the email they sent me telling me the items were backordered did not make it clear - I had to read well down into the email. That email was really just a receipt that included my other items, and next to the Boat Coats, it said "backordered items".
When I called, they tried to sell me "alternative options", which is classic bait and switch - and it is unlawful. I think it makes it worse, because they actually took my money first. Because of the unlawful bait and switch, I'll be reporting them to the BBB as well."
"Purchased a speargun that was as advertised that exceeded my expectations , one accessory was not included , a 1 min. Phone call to customer service and 48 hrs later I received that accessory ! First class company !"
"Fast shipping very good price. Perfect transaction. "
"They ran out of the discounted clearance item but gave me the same markdown price on the new item as the old one. Very fast free shipping too. "
"Everything we ordered is great quality! We are new to scuba diving, so we don’t know much, but the salesman we spoke with was very helpful in comparing products for me and making suggestions! "
"Ordered and paid an item. Soon got a message that they're ran out of it, sent me a better one for the same price.
"Really enjoyed the products I ordered, thank you Leisure Pro"