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1/5

2003-01-30

"well, i bought i stick of samsung pc3200 256mb ram from them and the ram will not do as advertise. so i email them about the return policy and took them around 5 days to respond. in the response, they tell me to respond back w/ an invoice number so i did, and in 1 week they did not respond back. so i email them again w/ the invoice number and they respond back to me w/ a fedex tracking number. so i email them back telling them about the return policy and they have not yet reply.

andee

edit(02/20/03): they have yet to respond back to my 8 emails w/ invoice number. so i reported them to the BBB and notify my credit card company about this fraud.
"

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1/5

2003-01-21

"Very poor retailer. Good price, but I did not receive the Samsung memory that was ordered. The generic did not work as PC100 CL2. They say it tested fine and sent more crap. I returned the second attempt and they still have not refunded the amount less their bs restock fee, and whats more they refuse to give me an invoice for the credit! I would advise NEVER to buy from L-buy, even though they have low prices. "

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Overall customer service
Customer service being easy to reach
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5/5

2003-01-06

"Good Price. Ontime shipping for PC100 Memory."

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5/5

2003-01-03

"Great experience with L-Buy. Ordered the memory on 12/22/02, and had it by 12/27/02. Super turn around considering Christmas was Wednesday. Will definitely use them again in the future."

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Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
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5/5

2002-11-13

"Ordered a ASUS motherboard and memory. Excellent order status and FedEx delivery. Great price too. Will order from them again."

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Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-10-17

"Ordered Western Digital Harddrive WD800JB. Packing was good, was shipped immediatly and has 3 year warranty.
No complaints.
"

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1/5

2002-09-21

"I place a order for a hard drive and after a week still had not received a shipment confirmation. When I emailed them they sent a email back simply saying " This order was cancelled". No reason given. I will never order fron this company again."

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5/5

2002-09-20

"i recently needed a cable modem, and i found that l-buy was the reseller with the cheapest price for the motorola surfboard 4200. at 69.99, it was a steal. i ordered it, and checked my inbox. i think l-buy needs to change their message header on thier automated responses, as the header ("Order Confimation") couldve easily passed as spam. perhaps if they included that the email was from l-buy.com, it would be less suspicious. this order took place on friday night. i was once again emailed on monday, but this time with a better header that didnt pass on as spam. it gave me my tracking number for fedex, but i checked fedexs site and it wasnt posted yet. i wasnt sure what to think, so i just waited until night. sure enough, it was posted later. the shipping was cheap, which appealed to me. it was sent via express saver, which only cost 1.95. thats not too bad considering the size of this cable modem box. anyways, it came here today (thursday). overall, ive had a positive experience, but i think these minor bugs need to be worked out first."

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Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
N/A
Web site being easy to use
Speed of web site

1/5

2002-08-06

"I recently ordered a 40 gb maxtor from these people. The price was extremely fair, but thats not what im steamed about. That same day I ordered it, I wrote an email saying to cancel the order due to a change of plans on my part. I didnt hear anything back for 3 days, then all at once, I get a confirmation that it has been shipped!!! All im saying is...are the people that do the email over there extremely slow, blind, or just ignorant???"

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Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
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Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
N/A
Delivering products on-time
N/A
Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
Being knowledgeable
N/A
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

1/5

2002-08-05

"Do not buy from this guys. I mean what is up with this merchant? First of all, they say they were going to contact me "we will let you know within next two business days". Well nothing. I then tried calling their number...nothing I get what seems to be a fax. So my point dont' even waste your time, find someone else !!!"

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N/A
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-07-25

"Great price, fast ship, no problems. I would gladly buy from them again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-07-12

"I've placed order on July 10 at 10 pm...they shipped it next day and received my hard drive in two days...one day earlier than promised....Good company and prices. Definetely would order from them again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-06-21

"Purchased a stick of PC2700, reasonable price and fast shipping. No problems"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability