"Ordered on December 1, 2023 set of 9 HP920xl inkjet cartridges. Despite three reminders, telephone calls, leaving message for call back, kept getting same canned email response apologizing for delay and promising shipment soon. After a month, still no tracking number, no shipment, no update. Have filed complaint with BBB and also asked PayPal to step in to have refund issued. Avoid doing business with this company."
"Based on the number of recent negative reviews, I guess I'm not the only one having a problem with LD Products!!
As a customer for over a decade, I'm stunned as to how my current order was handled. Incorrect time frame as far as shipping and a Customer Service Department (if you call it that) unwilling to address my specific concerns and requests.
Of course, I was offered a discount on a future order. As an ex-customer, I won't be taking advantage of LD Product's generosity."
"I purchased a set of HP ink cartridges and they are not recognized by the printer. LD will not take the black cartridges back and will not pay for return shipping on the others. Their web site says they have a satisfaction guarantee, but nothing could be further from the truth. RUN FROM THIS FRAUD and buy on Amazon. Way cheaper and returns are welcome. Lesson learned!"
" Ordered XL color and black 9 piece set end of 2021. Recently needed to replace my black ink. Home HP printer, minimal usage. Opened the cartridge and black in dripped out all over me, my desk and papers. Same thing happened again with the other two. I took picture, they replaced order. Upon receipt, I realized that I had mixed up the numbers of 920 vs. 902 and so I sent the replacement cartridges back PLUS the ones from the original order, less the three leaking ones. I next day shipped back as they couldn't offer me a credit until the items were returned (fair enough) It took over a week and a half for shipping to acknowledge receipt although product was received the next day (documented). Today, they called me to say that instead of refunding me the $44.29 from the original purchase, the somehow calculated $8 credit although I had returned ALL of the products less the defective ones plus the shipping. Looks like I'm out my time and money. Beware!"
"This is the second time they had to send me a replacement for a defective item. Good customer serivce, but too many defective products."
"Although I originally gave the company one star because of poor communications about product availability (original review below), they have been very responsive and responsible in trying to address the concern. I also have never had a problem with them before the COVID-19 impact (best prices I can find and very reliable products and delivery).
ORIGINAL REVIEW: I placed an order on April 8 for toner with free 1-4 business day delivery. I received this survey on April 15, but I have not received the toner. I checked the LD website to see what happened, and the order status shows that the product is back ordered -- information that LD never shared when I placed the order or since. I am now a week into using my backup printer, and still no toner."
"I actually thought these would come in a single box. Nope. They came loose, in a plastic mailer bag. Bad idea. Salvaged the rest, through everything else out. Should have been mailed as pictured. IN A BOX. And then, shipped INSIDE a cardboard box. Live and learn!"
"I ordered an ink cartridge for my printer and a supply of disposable gloves. Neither has arrived and no information about what's happening. Needless to say, I need both in a hurry.
UPDATE: Products finally arrived. The printer ink is OK, but the directions on removing the protective film were not. I think I removed the covering from the place where the ink is dispensed on one of the cartridges before I realized I should not. It was hard to get off, which should have been a clue. Now, the documents I print are not the right colors. I guess that's my fault but clear directions would have helped. i.e. remove this, not that."
"I can always count on LDProducts for great quality ink jet cartridges, complete selection for my Canon i9900, easy ordering, and fast shipping! Five stars!"
"easy to order. great prices. quick, on time delivery."
"I have a relatively new Canon Image Class printer for which I emptied the original small capacity 4 toner carts. Due to years of purchases of great ink-jet refills I had total confidence in replacing my first toner carts with LD products. These work super! So now I have ordered a replacement set of identical toner carts for future needs...at low sale prices! I expect the best...as usual. Thanks, LD!"
"I am completely satisfied with LDProducts. They are the best on the market and at the best price. I highly recommend this company."
"The product was delivered on time for my office. Functioned perfectly."
"I placed my order at a very competitive price, and the quality is far superior to the other suppliers I have purchased from in the past. "
"Since my husband died, I've had to struggle with computer supplies. The website steered me to a set of toners guaranteed to fit my printer, even though the product brand and number were different. They were much cheaper than what I thought I wanted, so I took a chance and am glad I did. They were super easy to install in the printer carriage and the printer prints perfectly. "