"Purchased an item shown as in stock, was told as full day later that it was out of stock. No apologies or other options given. They simply said they wanted to cancel. Another full day later they cancelled and specified that it was because I backed out. So, I basically loaned them money for a week while I now await a refund. Very dishonest. At least offer a future discount coupon or something. "
"I was looking for a beginner's acoustic guitar and found the one I wanted at a few different places. The cheapest was on Amazon at their warehouse but it was essentially b-stock. For less than $5 more, I was able to get a new one at Kraft Music. It shipped quickly, arrived quickly via FedEx and was very well packaged. I would absolutely buy from this seller again. Thanks! "
"I purchased a Roland RP701 Digital piano after consultation with Ben Hohenstein Senior Sales Advisor. Ben is extremely knowledgeable and very helpful in making a challenging decision on my first Digital piano purchase. He has been excellent throughout the process of purchase, delivery, and after-purchase questions. I couldn’t be more pleased with my piano and the service provided by Kraft. Highly recommend them!"
"A truly memorable first experience. You know you've done it right when a customer is not only happy with their purchase, but also walks away feeling that the business legitimately values the fact that you chose them. This was my first experience with Kraft Music and it instantly made me a loyal customer. There was an issue with package delivery that was no fault of Kraft Music. Kraft promptly shipped my order, and kudos to FedEx, they literally lost it just as promptly - like same day. So here I am, just a guy trying to get through this mad world and all I want is to add a Volca to the mix and some world peace - both of which felt hopelessly out of reach in that moment - but then comes Briggs. After a few days and a few phone calls to FedEx, I called Kraft. Briggs immediately reached out to their FedEx rep who confirmed that the package had been lost. Briggs calls me back and informs me that he will duplicate the order and prepare it for overnight shipment so that I can get my Volca groove on. What impressed me most about this wasn't the fact that this was the response, but the genuine empathy that I felt from Briggs regarding my situation. I don't know if he is actually a member of the Kraft family, I mean like having Thanksgiving dinner with them at the family casa, but he came across that way and me feel that it was important to this family owned business. Golden experience!"
"Good place to buy musical instruments."
"They promised to solve the issue within a few hours. EXCELLENT CUSTOMER SERVICE! Companies should learn from these guys. The processing time on the item I wanted was a little high, I already own the items I wanted to order another set of these guys are great, though. I had to purchase from Texas. :)
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"I really like Kraft Music. They pretty much serve all my music needs. They have the best customer service. They're reachable in very customer-friendly hours through a phone call or via chat. You'll always get personalized service from a live human being to help you land the exact instrument or accessory for your needs. Their reps are very knowledgeable. My favorite is Scott. He got me a very good deal on a Kawai ES-8 keyboard with a tiny cosmetic defect (not even noticeable) that was unavailable anywhere else. Knowing that I was later shopping for a Yamaha P-515, he followed up on my query by notifying me of new items that had come into stock. Again, outstanding customer service and unbeatable value. Love this place. "
"I ordered a new stage piano bench. But they sent me an open box. When you see the box you can tell it's an open box right away. The box was taped in a messy way. Crews and washers were wrapped with dirty tape and some screws and washers were over the place in the box. Other parts of the bench were also wrapped unorganized. This is horrible. I order from music Kraft because of their good reviews but I was very disappointed. This is also my last order. I will never buy anything from kraftmusic no more."
"I was interested in the P-125 Yamaha digital piano. I called and was immediately connected to Daniel, who guided me to the best bundle for me. I purchased the P-125 with some attachments including attachable led light for a mere $15. No Shipping charge, and all items arrived in perfect condition in record time. The price beat Amazon, because of bundle discount. Smoothest purchase experience I could ever imagine. Highly reccomend Kraft for Digital piano purchases. A first class operation from top to bottom. Love the P-125. Best bang for the buck. Conner Lam, Georgetown, Tx."
"I called for info on an electric drum kit bundle and spoke to sales rep Briggs. I needed info, he was very helpful and eager to assist me in getting the best setup for my budget. Briggs customized a bundle that best suited my needs, and really helped me in deciding a brand that would serve me best. I can't brag enough on how happy I was with my experience, and definitely will be a repeat customer. If you want a pleasant buying experience, Briggs, ext. 4034 is your rep! Thanks, Kraftmusic.com for having such amazing customer service and sales reps!"
"on 8-16-2018 i ordered the korg kross 2 bundle set and was given a delivery date of 8-21-2018. the order was scheduled to be delivered between 2-6 so i waited and ups lost my order but kraft music changed the whole situation. they 2nd day air me a new order and made sure every thing was fine . i would highly recommend their services to anyone ."
"I decided to buy a piano for my home so as to cut down on the amount of time I had to spend in my studio practicing. After much research I came across the Yamaha Clavinova CLP-565. Kraft Music had a wonderful website giving comprehensive description of the instrument and accompanying videos. The videos alone were enough incentive for buying the instrument. Added to the informative videos was the superb customer service representative (Briggs) who helped me from placing the order to assurance that the instrument would be delivered by a professional team to the after delivery follow up to make sure I was satisfied. The petite baby grand piano was delivered by the most professional team I've ever encountered who quickly relieved me of any anxiety; placed the piano precisely where I wanted it and made sure I was happy. The piano is the most gorgeous object I have in my living room! And its mere presence causes me to want to practice more and more. A couple of weeks later I contacted Briggs because I wanted to buy headphones for the piano. Briggs once again helped with picking out the best headphones for my instrument. Thank you Briggs! Thank you Kraft Music!"
"First of all, Kraft music had the best deal on the internet. No other company had the deal. The ordering process was very easy and understandable! The product was traceable and was delivered quickly. It came superbly packaged and the product was exactly as described. I have dealt with other stores and they can’t compare with Kraft Music. Check with them before you order—-you will be amazed at the deals!!"
"I highly recommend working with kraft music. I have been a Sweetwater guy for my entire career and when I began to work with Kraft, it has been nothing but swift service, excellent product selection, and over-delivering on all their promises and guarantees. I have honestly never been treated with such respect. I highly recommend calling in addition to looking on the website. Put in the 4008 extension for Adam. He will take care of you. "
"Thank you Ben Hohenstein.Kraft Music gave excellent customer service e about questions I had about the the product and shipping. Employee Ben H. @ Kraft music was really quick in his responding time. I tested my equipment and am totally satisfied.
Thank you"