"Purchased a case April 1st, received a phone call asking me to confirm my address (college dorm address...people always question it) as it looks strange. Shipped the following morning (3rd) and received it the next evening. CD-Rom drive cover broken during shipment, but I don't plan on using it anyhow."
"not responsive, gave invalid FedEX tracking number. turns out fedex tracking number was UPS tracking number"
"I had placed an order for Obsession. I had recieved the wrong case, one that isnt even listed on their site. I told him about it and 3 weeks later a new case arrived, the wrong one again. We talked a bit more and everything is resolved. I got the new cover, and he offered me an item in return for the sub-par service. In the end, everything is fine.
I would definately do business with them again, Ill just request that they check the package before they deliver."
"Very fast service. They do not provide an email confirmation for orders, however I emailed customer service a couple hours after the order and found it had already shipped! I ordered the blue meaney case and it arrived in perfect condition."
"I ordered the "twilight" case and it is the "koolest" case I have seen anywhere for the money. People cannot believe what I paid for this case, they think I paid much more. The customer service at this company is top notch and I will definitely order from them in the future. My order was received promptly and was packaged well."
"After ordering from Koolcases.com I was somehwat leary about the last two rating reviews posted (K.Kordel, K. Muunch) I was assured by the owner that these comments were posted on his ratings by a local cases competitor near him. After seeing the both of these people registered the same day they posted a comment, I was more comfortable to order from Koolcases.com I am also pleased to announce that I received my order exactly when I was supposed to and that packaging and condition were excellent! Keep up the good work!!!! No Hassles and Excellent Customer Service!!!!!!!!! Would definately buy from again"
"Very slow service and high price. Had to cancel and buy else were Newegg.com. Rude to deal with trying to get the products we ordered was a big hassle. BEWARE OF THIS MERCHANT YOU WILL HAVE TROUBLES"
"Very quick and courteous service"
"Prompt shipment - Great Customer Service!! I purchased a case on Sunday and recieved it Thursday and then place another order directly afterward and recieved it promptly as well!!! Packageing was fantastic!!Will definateley continue to do buisness with this company!!"
"I would rate them one of the top companies on the net for prompt service..and going the extra mile for their customers. Will use them for future purchases without hesitation. "
"GREAT COMPANY, Best price on the net, fast shipping, product was just as described!!!!! Worry Free"
"I ordered their Gothic case @ $17.00.I have also ordered another Gothic Case.The Case is great if you're going to mod a case,i installed a window on the first case.And on the second Case i'm also installing a window + water cooling.They are prompt on filling your order and the Case was packed very well,i'll be ordering again from them.
David"
"VERY VERY PLEASED WITH THIS COMPANY. I WILL DEFINATLY USE THEM AGAIN."
"I had a terrible experience with a company called colorcases.com. I searched google.com for alternate suppiers. I found koolcases.com and gave their service and support an email to try to get a feel for the company. Their owner Ed took time to call me back and gave me a great deal of helpful information. When I finally did place my order, it was charged and shipped within 3 hours of the order. Great customer service, and a fantastic buying experience."
"Company is customer service oriented and very prompt."