"Order took too long to ship. Not all items sent but I was charged for the missing item. No explanation given, only get an answering machine when I call, no return calls and no replies to my email."

"The quality of the knives is very good, it is already the second purchase."

"I've ordered several times from this business. Even a simple tear drop Barlow pocket knives are well built and have a solid edge. His line up of inventory is above grade compared to other companies. From fishing gear to security and outdoor adventures. Josh the owner is very concerned about every aspect of your purchase. "

"Ordered a Dovo Bismark straight razor. Spent quite a while looking. Knife Country USA beat the next seller by 10$, and offered a number of shipping options, including FREE if your purchase was over I believe 89$. At this price, I was a little nervous I might receive an opened box razor. All Dovo Bismarks come factory sealed in a Dovo box. Well, when I got it, the seal was NOT broken. Big sigh of relief. Only because this was my first purchase from this seller, and I am a skeptical guy. So I cut the seal, open the box, and the razor is immaculate. Perfect shape. Could not be better. I would suggest, that if your in an extreme rush, that you skip the free shipping option, and choose one of Knife Country's other options. I did not mind, as I was trying the best I could to save some money. Took 7 days from Knife Country to South Florida. That was MY choice. I like a company that gives you a number of options like this seller does. They notified me when they got my order, and when my order was shipped. There was a tracking number, but it only said when it shipped, and on day 6, that it would be arriving tomorrow on day 7. Again, my choice. I now have complete confidence in Knife Country, and would not hesitate to order a knife from them again, or any number of the outdoor gear they sell besides for knives. I would highly recommend Knife Country to anyone thinking of ordering from them. i am very happy, and satisfied with my order. Thank You Knife Country."

"I have been buying my knives and other outdoor gear from Knife Country USA for years. They are a great people and I always recommend them to others. "

"Josh / This website will lie to you like no tomorrow. I reinforce all the negative reviews for the website. They are NOT a authorized dealer for any knife manufacture. Be prepaid to have to dispute the charges on your credit card."

"Orderd this knife on Oct 28. It it was priced wrong. (not my problem). Ive been getting jacked around since then. Still no knife... Josh says its out of stock. Called all over today and everyone has it IN STOCK. Except Knife Country USA.. Go Figure"

"I ordered a knife from Knife Country USA, and five days after it was marked as shipped, I was informed that it was on back order. They offered to let me wait, cancel the order, or exchange for another item. I found another knife that I liked but noticed a review stating the handle color was different than what was shown. I asked specifically about the color and was told I would receive the knife pictured. I did not. I contacted the seller about the problem and asked if they had another one that was the color I wanted (the one shown on the product page) at which point I was informed they only had it in the color I received. When I told them how unhappy I was about being lied to, the only response was “Return it for a refund”. I really wish they had just been honest with me to begin with so I wouldn’t have wasted my time waiting for a knife they could not sell me, and I would not have had to go through the hassle of returning the item to get a refund. I never would have ordered the knife if I knew it would be different than the picture shown. They still have not changed the picture. Dishonest seller. Bad customer service. Will avoid in the future.
"

"Placed an order for two small knife sheath clips which were in stock. Waited 8 days and the tracking did not move. I called the company and spoke to a male who said it took 3 days to pull the order and by the time he did it was too late to put in the mail. Told me it was going in the mail the same day. Here I am now 5 days later called them got voice mail. Now writing this and still nothing? Worst customer service ever. Michigan is a 2 day USPS run from me. Insane, Buyer Beware."

"I ordered a pocket knife for an anniversary gift and allowed plenty of time to get it- even paid extra for Priority Mail. Tracking didn't do any good because the post office received the notification several days before the package was actually received for shipping. I also paid extra for it to be in a gift box which it wasn't. I wrote to the company but they never even acknowledged me. The shipping envelope didn't even have a Knife Country USA label on it-- it said it was from someone named Josh. I won't order from them again. "

"Purchased some camping gear through the Knife Country USA website. It came fast, just in time for my next camping trip! Great selection of gear and knives on the website. "

"I didn't quite know what I wanted, so I called to place an order. Rep was very helpful, helped me pick out a nice Kershaw knife. Received my knife a few days later. Quick and simple. I like it."

"I ordered a Nitecore Defender SRT3 flashlight from KnifeCountryUSA. From the first time I used it, it flickered at higher brightness levels. I put another battery in it and it seemed to work. The next day it began flickering again. I kept it a few days to be sure it was a consistent problem and, since it kept flickering, decided to return it. After KnifeCountryUSA received my return, they called and left a message accusing me of switching the flashlight they sent with another one with “large signs of wear and abuse.” They claimed they knew this because the unit I returned did not have the same serial number as the one they sent me. As I have never owned a SRT3, I emailed and assured them it was the same flashlight I received. I asked them to tell me what serial number they had on record so I could compare it to that of the flashlight. They offered to send me photographs of the “wear and abuse,” so I asked for that, also. They responded that the flashlight was already in the mail to me. I asked again for the serial number, but there was no response.

When I received the flashlight, I inspected it for “large signs of wear and abuse.” Some of the anodized coating was worn off a corner while it was in my pocket. This is not “abuse,” it's use. What difference does it make anyway; do they plan to sell it to someone else?

In the owner's manual for the flashlight, Nitecore says: “Any DOA / defective product can be exchanged for a replacement through a local distributor/dealer within the 15 days of purchase.” I tried to return my defective flashlight to KnifeCountryUSA and was accused of being a thief, a liar, and a flashlight abuser. My request for photographs and a serial number was ignored. It's a mystery why KnifeCountryUSA is so stubborn about this. Wouldn't they simply send the flashlight back to Nitecore for a refund of the wholesale price? If not, is it worth it to lose a customer and anyone that customer talks to about KnifeCountryUSA? At any rate, I bought from KnifeCountryUSA to save less than $5 over the price of the same flashlight from another Amazon vendor. Now I'm out almost $70 for a flashlight that is defective."

"I should have read the reviews first..... I placed a simple order for a pocket knife that they advertised as being in stock. I paid for First Class Priority as it was to be a present. That was in June.... It is now July 6 and I am still waiting. The order is marked as completed, money was taken from my account, and pre-shipment information as been sent to USPS but they have never received the package.

I have received orders from China faster.

There appears to be no way to contact Customer Service.... You can not get a person. The best you can do is leave a voice mail but they do not call you back. I sent an email and there is still no response. I would cancel my order but I can not reach anyone. Nor, can I deal with them through my credit card as they went through PayPal to get my money.

I will never deal with the company again..... Nor would I suggest anyone else does.

I hope I don't have to sue them to get my money back."

" I called hoping to get an item shipped a little quicker because I was under a deadline. Josh, the customer service agent told me that they were a small mom-and-pop organization and because of that he would not be able to ship my item until next Wednesday ( I made the call today on Friday.)
I am totally confused… Being a small business All he had to do was get the item out of the box, put it in a box with my name on it and mail it to me so I could get it on time. He said that was impossible to do.
I have a small business and I promise you if someone calls me with a need like that I will bust my **** to get it out to them small or large order. I do not know what they are thinking in tneir business model but they will never get any business from me I promise you and you should really think it over before you order anything. I did notice on Amazon if I wanted speedy service which means next Wednesday or six days from now I could pay them $17 extra if I wanted to but I don't want to so good luck with the business!"