"Horrible customer service... Those women are beyond nasty and not helpful at all . Charged me almost 80 for shipping and I didn't realize it until I received it . I didn't even pay that much for the crappy comforter and sheets ( after 5 times of using them they are ripped already .This company is horrible do not deal with them ."
"Very thin with so little filler and extremely wrinkled. Thank goodness I didn't pay what they claim it was worth."
"I ordered several comforters from their site. Then a couple of days later, they canceled part of my order without notifying me. I only realized it because they refunded that portion. When I requested that they just cancel the entire order and provide a refund, they said it was my responsibility to ship it back to them, or I would be charged an additional fee. When I check the tracking number, it says that it hasn't even shipped yet! I had to dispute the payment with my bank."
"Waiting on wedding dresss to arrive then j will see if stars go up or dowm should be here in 15 days cant wait now "
"THIS IS THE WORSE COMPANY YOU'LL EVER COME ACROSS. DO NOT ORDER FROM THIS COMPANY. THE WORSE MANAGED COMPANY EVER. I ORDERED A COMFORTER AND I WANTED TO CANCEL WITHIN AN HR THEY REFUSED AND SAID IT HAS ALREADY BEEN SENT OUT I CALLED FEDEX TO TRACK MY ORDER THEY SAID THEY DID NOT SENT THE PACKAGE PHYSICALLY BUT JUST MADE A ELECTRONIC SHIPPING LABEL AND IT MAKES SENSE BECAUSE HOW CAN U SEND IT WITHIN ONE HR. THEY KEEP MAKING EXCUSES SAYING ITS ON HOLD IN CUSTOMS AND CUSTOMS DOES NOT THIS LONG TO CLEAR. I SPOKE TO THE MANAGER AND SHE WAS THE WORSE MANAGER I CAME ACROSS. I'VE BEEN IN CUSTOMER SERVICE FOR 10 YEARS AND I'VE NEVER SPOKE TO A CUSTOMER IN THE TONE SHE DID TO ME, AND ALSO HUNG UP THE PHONE WITHOUT ANY SOLUTION. THEY TAKE THEIR ANGER OUT ON YOU WHICH SHOULD BE THE OTHER WAY AROUND. ALL THEY WANT IS YOUR MONEY THERE IS NO CUSTOMER SERVICE THEY DON'T CARE ABOUT HOW YOU FEEL THEY DON'T EVEN LET YOU SPEAK. DO NOT ORDER FROM THEM EVER!! ALL THEY WANT IS YOUR MONEY NOTHING ELSE JUST MONEY. I'M SO UPSET AND FRUSTRATED. "
"Have ordered quilt and disappointed the way the quilt was shown online and the actual product was. It was a horrible quality. Lesson learnt. And tried calling customer care for return and they were saying silly reason to not to take it. Think twise before u buy from KingLenin.
Totally bad —— KingLenin"
"1 DUCHESS-PLUM-Q 9 Piece comforter set. I purchase the set back in Dec 2016 and after using it only two times a large rip appeared in the middle where no seam is.. I called sent an email showing a picture of the rip plus my concern and unfortunate the representative said there's nothing she can do.. I explained I just ordered another comforter set and I'm subject to returning this one if I'm not compensated in some kind of way and she said OK.. I worked in customer service for 25 Years and I would never risk loosing customers over a matter like this.. I paid $99.99 for the ripped comforter and $79.99 for the recent one.. I'm not going to stop here I will be contacting higher authorities of Kinglinen
Debra * upset cudtomer"
"I purchased an 11-piece queen bedding set for my bedroom. It was supposed to be a 500-TC cotton set. I received a "Shrek Green" clump of fabric with disgusting, wrinkly polyester sheets. On top of that, the sheets did not fit my bed, and they were about two times the size of the bedspread. I immediately neatly packed up the item (unwashed, unused, with tags attached) and contacted the seller.
"Message:
Hello, I purchased this item and I would like to return it. The colors of this item are not true to the image offered online. The comforter is far too small for my bed while the sheets are way too large. There may have been a mistake in the packaging process. Please send me a prepaid shipping label so I can return this item. Thank you."
After they received the item by mail, the seller responded:
"We have received your return package, however the tags have been removed, and we can not accept the item in that condition. As stated on our return policy the items must be unused, unwashed, in resalable condition to qualify for a full refund. We are only able to issue a refund of 50%, if we do not hear back within 5 business days; we will assume that you agree with the partial refund."
I responded
"The item has been returned with all the original tags attached, even the inserts on the sheet set have been put back. It is unwashed and unused. It was folded back neatly into its packaging after it was opened as it was not the size it stated on the website. Please refund me the entire purchase price, as per your guarantee. "
They responded
"Unfortunately we can not issue a full refund for the returned items, as the tags have been removed from the decorative cushions. The item must be in original condition to be accepted for a full refund. We can only issue a 50% refund for an item in this condition."
The item was in my possession for a grand total of 4 days, where 3.9 days accounted for me waiting on their shipping label. The item was packaged back into its container as soon as I took it out.
DO NOT BUY FROM THIS SELLER. THIS IS A SCAM WEBSITE. THEIR PRODUCTS ARE TERRIBLE QUALITY AND THEY DO NOT ACCEPT RETURNS. AVOID AT ALL COSTS.
"
"Ordered a comforter. Recipient didnt like it - looked cheap. Returned for a refund & they claim item is damaged and will only offer 50% refund for an item that was never even taken out of their packaging!"
"These products are terrible. And then if you try and return you get the run around. I had my comforter for 2 weeks and it started coming apart at the seams. I tried to return it and they said they would not take it back because I didn't have the plastic bag it came in. Never buy here they are the WORST!!!"
"HORRIBLE CUSTOMER SERVICE:
We purchased a quilt ensemble from them a few years ago and were pleased (and shipping to Canada was flawless)
We purchased another set 2 months ago and it is already tearing at the seams - we had to email and send pics twice before we received a response that told us 30 days had passed so too bad. The order date for this item was only 2 months ago but they offered no assistant
Due to their customer service - I say STAY AWAT
"
"I ordered my comforter set maybe 2 years ago and it is still looking so nice. I love the quality and shipping was fast."
"I had a very poor experience with king linen. Their customer service reps have attitudes and are very rude....if they even answer the phone. I opened my sheets and they had brown stains on them. I called it in immediately and they sent a resolution. I agreed to the resolution and no more than 3 days later my pillow case started wearing. I called back to complain because at such high prices these comforter sets should not be wearing so quickly. Now they are telling me there is nothing they can do about my wearing pillowcases because I agreed to the resolution on the day I received the sheets. I am not psychic. How was I supposed to know that in a few days my pillowcases would start wearing. This is totally unfair so I asked to speak to the manager. They said she is unavailable so I will call back every day if I have to get this resolved. This is utter and complete bull$#*!. This is the worst customer service I have ever received in my life."
"Bought a bed in a bag set on Jan 21, 2013. Received it in a reasonable time (cant remember how long it took to take delivery). I did not use the set for at least a month, it just sat in the bag in the closet.
I finally put in on the bed in late February 2013. By mid-late March I noticed several rips in some of the seams of the comforter. I contacted their customer service department and was told they cannot do anything after 30 days.
So now Im stuck with a comforter thats literally falling apart at the seams. I would not recommend this company to anyone. The price was good, which was a big reason why I ordered from there. Buyer beware."
"Becare what you order horrible return policy with rude and unhelpful customer service. Buyer beware double check what you order!!! Very disappointing:("