ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
5/5

2015-01-28

"I would like to take this opportunity to thank and highly recommend Kilian Hardware for their professionalism, first-class customer service and, most importantly, their high quality products.

I urge everyone reading this review to BUY BUY BUY from this company and refer to friends them freely and often.

Their products are higher quality and longer lasting than the sham replacement products found at the big box stores, and the upfront cost is almost identical. Further, the long term cost savings are huge. For example, the bronze weather stripping I ordered from Kilian Hardware costs the exact same as the plastic v-channel weather stripping found at Home Depot, dollar for dollar, while the bronze weatherstripping looks better, lasts for 100 years and the plastic v-channel needs replacement every 1-3 years. Even the kerf style weatherstripping needs frequent replacement and warps wood doors due to front-side pressure. It's all a scam by the big box stores to! That's why you can't find the good stuff Kilian offers anywhere.

Companies like this deserve our support and continued patronage. I am a lifelong, loyal customer and you should be too.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2006-08-05

"purchase was sent to RIO NIDO UPS tracking number 1Z39EW930346384452. I live in RIO VISTA. I will now be paying for items that I will probably not recieve due to their scerw up.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
N/A
Value the company offers
Is easy to do business with
Is committed to quality products and services
N/A
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
N/A
Overall technical support
Resolving problems
Being trustworthy
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
Overall customer service
Customer service being knowledgeable
N/A
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
N/A
Web site reliability

Verified
4/5

2003-11-21

"I bought smoke detectors from Kilian Hardware. I had a hard time finding these specific kind of smoke detectors. They were not sold at the local stores, like Lowes, so I was thankful to find them online at Kilian Hardware. The shipping was reasonably quick and the items delivered were what I ordered, so I was pleased overall. The only issue I had was with the shipping charge. When I was done with the online order, Kilian's web site gave me the total price. When the package arrived, there was a new bill showing an additional $7 shipping charge. I don't recall ever seeing that shipping charge when I was on their web site. So, my advice to you is that if you are comparing prices between Kilian and another retailer, be sure to add additional cost to Kilian's price for shipping, even though it may not be shown on their web site. Other than the shipping charge not being clearly shown on the online order, Kilian Hardware worked out well for me."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Speed of web site
Web site reliability
Web site being easy to use