"The price was reasonable and the service was excellent.
My order arrived quickly."
"Good shipping time. Good price. Easy experience."
"They fit perfectly good OEM replacement "
"I am not that good at ordering on my phone and finding what I need however after a couple tries I was able to figure it out I cannot find these parts for my car since I stopped making it in 2007 however you had both parts that I needed so overall I’m extremely happy With your online website"
"Easy affordable part needed."
"Kia parts at half the dealer price. OEM parts didn't resolve error. These parts did. Car runs great."
"After a brief spell without using PayPal due to certain unresolved issues with my bank, I am over the moon to be back"
"Just what I needed at a great price."
"Easy to order and pay. USPS was a little slow in delivery. All good tho "
"I had my part in under 3 days and all the questions i ask with in 2 or 3 hours."
"Thanks for a fine, detailed, and timely transaction. Feels good to know you care and listen to your customer’s’ wishes. Awesomeness!"
"All aspects of the process went smoothly and delivery was prompt. Additionally the followed up to assure that I placed the order."
"As an automotive professional mechanic, I know that the right part will provide the right solution. After calling two local dealerships, the price from Kia Parts now even with my jobber discount was better. Fast shipping and the customer was happy as I passed the savings on. Highly recommend. "
"The communication was awesome. The only bad thing is that KIA discontinued too many parts known to be problematic, and I love my first gen Sorento so much that I would like to pass it on to my teen."
"I placed my order on February 10, 2024 and received my order on February 26, 2024. Took longer than their 1-3 business days shipping claim. When the package arrived, the package was missing one of the six parts that I paid for (I ordered qty 6 and only received qty 5). I called their customer service phone line and was automatically told by the guy on the phone that I MUST contact them via email only and that I MUST contact their RMA department as no one else would be able to assist me and there are no other options. I emailed RMA Customer Service on February 26, 2024 and today is March 21, 2024 and RMA customer service/KiaPartsNow have not been able to provide me with any updates or sent me my missing part. They only thing they say in their response email is "we apologize for the extended delay, we will provide you with an update as soon as possible". I try their online chat and was told they cannot assist me and refer me back to RMA. When I told them, RMA is has not done anything to assist me in getting my missing part, they just told me that that are sorry and I MUST work with RMA. The amount of time I wasted emailing them back and forth and the amount of time I lost to not being able to fix my car due to the missing parts costed me hundreds of dollars. Not to mention the inconvenience and unnecessary stress. I am STILL waiting on KiaPartsNow.com to resolve my issue but I have no faith in their business. Their online inventory shows that my missing part is available, but they can't provide me with any updates or just send me the part that I paid for. As of today, it has been 41 days since my initial order.
IF you order from KiaPartsNow, PRAY that nothing goes wrong with your order. If something does go wrong, it is unlikely they will resolve your issue. My missing part was only $11. Imagine if the parts was a couple hundred dollars. BUYERS BEWARE. One of the worst customer services and ordering experience I had in a very long time.
ORDER #VK91135510
Part # 35133C200"
"I returned the item, received verification that they received they receive it but instead of getting a refund they send me an email rejecting my return stating that had exceeded the return date timeframe. The email had the tracking number for my item.(must have made up one). I send them a return email showing them the correct tracking number but instead of responding back they send me the item back without any notice that it was coming. I am a person who usually does reviews but these can't be trusted to do the right thing when it comes to their customers. I am so annoyed that I have few more reviews to add to social media. See you on tiktok Gary jones"
A rep from KiaPartsNow.com, emilygenuinepartsgroup, has responded:
“Thank you for the customer's feedback.In the top right corner of our website, customers can contact us via 'Live Chat' or by phone. Additionally, clicking on the 'Help Center' link in the top right corner provides instructions on how to use our website, along with relevant FAQs and policies.You can click the link below for more details.https://www.hondapartsnow.com/service/nissan-help_center.html And after placing an order, customer will also receive an email notifying them of the RMA policy guidelines.Based on our backend record,customer's order was delivery on 01/08/2024. And customer contacted us on 02/05/2024 for no longer needs.But the parts were sent back on 02/16.As stated in our return policy, an RMA request for no longer needs must be submitted within 30 days from the delivery date of the customer's order. Unfortunately, it is beyond that timeframe and we cannot move forward with this RMA request.Please feel free to reach out to us at any time.
We are always committed to providing accurate product information and delivering high-quality customer service. If you have any further questions or concerns, we are more than willing to discuss them further. Please feel free to contact our customer service team at any time. Once again, thank you for your feedback, and we look forward to the opportunity to improve your experience.”