"I ordered six pieces of Lee’s rigid aquarium tubing. They were 3 foot in length. Instead of shipping them in an appropriate sized box, they were shipped in a smaller box and bent to fit. The pieces are now permanently deformed. I could of course take a heat gun and a bunch of my frustrated. Time to try and correct. Ken’s fish also doesn’t publish negative reviews."
"I placed an order on Jan 21 (Saturday) for some some fish filter consumables. It appeared that all the items I ordered where in stocked. I got a confirmation on my order, received a tracking notification, and a delivery notification. I shipped using the cheapest rate possible (I believe it was USPS Econo Ship) and got the package on Jan 26 (Shipped from Boston to Baltimore). My experience have been rather positive and I would order again from them."
"When I made an order, I noticed that they were quick with shipping out my item and having it delivered. My rabbit enjoyed the food I ordered, which I could not find in other places. Thanks! "
"Their shipping is absolutely horrible. When I pay for shipping (which most sellers don't charge for) I expect fast service and good tracking they provided neither. Watch for my online reviews to let others know. "
"I can't say enough great thigs about this company - from exceptional selection to prices to packing and shipping! Everything is superlative!!"
"I ordered a rebuild kit for an air pump. The price was a lot less than other on line sites, shipping cost was reasonable and shipping/delivery was very fast.
No complaints, I would recommend based on my experience."
"Bought a FX6 from kensfish.com on sale at a great price, shipping was fast , smooth transaction, HIGHLY RECOMMEND KENSFISH"
"The reviews were awful so I was scared to order from here. I ordered an LED light for one of my fish tanks where I paid almost double the price at a local pet store. These are great deals and the man I spoke with over the phone was really helpful and nice when I thought I didn’t get my tracking number for shipping. It was just in my spam folder. I will definitely be ordering from them again!"
"After I read all the fake reviews giving one star, the last thing that I can do is left a review of my own experience, 5 years buying their products, great prices, food is excellent quality, many breeders buy their food here too, don't expect somebody here recommend you a product, this is not your chain store, if you need to talk to someone go to a chain store and pay 30 or 40% more for the same product, you come here knowing what you need. "
" Been years since i've ordered from Ken's. Never had a problem then. Saw all the bad reviews and decided to take a chance.
Free shipping was great, used to be kind of high. I got every item that I ordered and it got here pretty fast. I'll be placing more
orders in the future. "
"I found this site in my quest to find cheaper fish food. I was very happy with the quality and price on Kens Fish food! The site is a bit outdated, probably doesn't work on mobile, But That's why the prices are able to be so good! Shipped 2 days sooner then expected. "
"This is a small outfit so I have no doubt that if you need after purchase service it will be slower than a larger outfit. Having said that they had what I needed at a very good price. I ordered Sunday; they shipped monday, I received the items wednesday as ordered and well packed. I really can't complain. My order was fairly simple (have not used the air pump yet but everything else was fine). I would definitely use them again IFF they have what i require (their selection is somewhat limited compared to bigger outfits)."
"I have bought their homemade food products for years, it’s cheap and does the job great. No problems until I started buying other fish equipments. The reviews for their products seems very “hand-picked or doctored.” The reviews are very bias, they seem to talk about Ken the person or whatnot and not about the actual products! Which make the reviews useless and misleading! Look at the reviews yourself and judge, they’re usually dated just around 2013 and MOST, if not all their products receive about 5 stars...seriously, no one can have perfect EVERYTHING in their business. The reviews are suppose to help buyers make smart decisions. I have bought some stuff that just don’t work or are very inferior CHINESE MADE quality, but can never get a reach of him to ask for replacement or an explanation or even pull the product off his site! I wrote some reviews on these bad products to confirm my suspicion and none of them ever gets posted! There is no way to warn people of these crappy products!"
"I ordered an air pump and when it arrived it was making a horrible noise like something got knocked around in shipping. I called 5+ times and never did they answer or even call back after my voicemails. I emailed them twice and never heard back. I had to buy a new pump elsewhere. I was under the impression that this was a good website, but apparently I was wrong."
"Communication is terrible, return process is old school. Prices are great but if you buy something don't plan on returning it. Good luck."