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Verified
1/5

2007-11-20

"I placed almost $1200 order with them partly due to their high rating on this site. I want to warn my fellow coin enthusiasts about my experience with them that was negative. They never shipped my order. No, they did not stiff me, but I wasted my time going through their catalog which turned out to be completely pointless. Upon my inquiry they replied that my cc payment did not go through and that was a lie. Then, I was advised to re-order but at considerably higher prices. While the integrity and good reputation is of the most importance for any seller that is even more so for a coin dealer. Since they lack the former they should not have the latter."

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Verified
5/5

2005-04-16

"Super fast shipping, fast e-mail response, good quality."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Being easy to reach
Being knowledgeable
Resolving problems
Making decisions on their own
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Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
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Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
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Verified
5/5

2004-03-29

"Excellent quality & service:
-Completely satisfied with quality of coin ordered; reasonable price.
-rec'd immediate email confirmation of order
-rec'd email update--order was sent the next day
-received order on 3rd business day after order
-order was well packaged
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-11-16

"Guess they shut down the computer part, over the web at least. The coin side was pretty easy to find stuff and found a few nice items for a present. The item was ordered and it came in a very timely manner. Would order from again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process